Return to previous page

Home Page Togglebar’s are not working only in home page

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

themeparrot

Participant

October 30, 2023 at 11:54

Hi,

Im using xstore theme. using grocery market. in this home page have top and bottom togglebar both or not working in homepage only

Please, contact administrator
for this information.

#371995 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

3 Answers

Tony Rodriguez

Support staff

October 30, 2023 at 12:11

Hello, @themeparrot,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#371998 Copied

themeparrot

Participant

October 30, 2023 at 12:41

Hi,

I’ll share my issue screenshot in wetransfet also credential in content area.
Please check and let me know ASAP.

Please contact administrator
for this information.

#372002 Copied

Tony Rodriguez

Support staff

October 30, 2023 at 13:33

Hello, @themeparrot,

We appreciate your prompt response.

Could you please confirm if the issue with the ‘More’ toggle option is only occurring on the home page? https://postimg.cc/QH8sthST

1) Please make sure that you are using the latest theme version and core plugin on your site – 9.2.2 & 5.2.2.

https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) We suggest switching to the XStore Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
Team 8Theme.

#372011 Copied
Tagged: correcting woocommerce theme hiccups, fix wordpress togglebar issues, resolve woocommerce home page problem, troubleshoot woocommerce home page glitches, wordpress home page togglebar repair, wordpress home page togglebar troubleshooting
Viewing 4 results - 1 through 4 (of 4 total)