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Home Screen slider doesnt always load correctly

This topic has 21 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

Terpsauce

Participant

March 30, 2024 at 14:43

Ive attached an image, the screenshot shows the slider loaded, but it only covers 75% of the space it’s supposed to allocate. Its moved over to the left slightly, doesnt do it every time the page loads though, more times than not however.

Thanks

Files is visible for topic creator and
support staff only.

#389278 Copied Theme version: 9.3.1

20 Answers

Rose Tyler

Support staff

March 31, 2024 at 07:04

Hello, Mr.Auxins,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#389328 Copied

Terpsauce

Participant

March 31, 2024 at 15:50

Hi, sent in DM,

Please contact administrator
for this information.

#389407 Copied

Rose Tyler

Support staff

March 31, 2024 at 16:04

Hello, Mr.Auxins,

We hope this message finds you well. We would like to inquire whether you are experiencing any issues when attempting to log in with the credentials you have provided to us.

Best Regards,
8Theme’s Team

#389412 Copied

Terpsauce

Participant

March 31, 2024 at 16:05

NO, please try again

#389414 Copied

Terpsauce

Participant

March 31, 2024 at 16:08

Hi, im creating a new staging link now.

#389415 Copied

Rose Tyler

Support staff

March 31, 2024 at 16:09

Hello, Mr.Auxins,

We can’t log in, unfortunately – “Error: The password you entered for the username 8THEME is incorrect. Lost your password?”

Best Regards,
8Theme’s Team

#389416 Copied

Terpsauce

Participant

March 31, 2024 at 17:20

Hi, the credentials work I just tried them again

#389424 Copied

Terpsauce

Participant

March 31, 2024 at 17:22

…

Please contact administrator
for this information.

#389425 Copied

Rose Tyler

Support staff

April 1, 2024 at 07:55

Hello, Mr.Auxins,

We appreciate your prompt response.

The issue has been resolved. We kindly request that you test the slider at your earliest convenience.

Best Regards,
8Theme’s Team

#389467 Copied

Terpsauce

Participant

April 3, 2024 at 22:38

Hello, resolved where? On the staging site, or do I need to download an update on my original site to see the changes?

Thanks

#389904 Copied

Rose Tyler

Support staff

April 4, 2024 at 07:34

Hello, Mr.Auxins,

We are pleased to inform you that the issue has been successfully resolved on the website you provided us with. Should you have any other sites requiring attention, please check the next screenshot – https://prnt.sc/XIvJ5PuCz8O7

Best Regards,
The 8Theme Team

#389936 Copied

Terpsauce

Participant

April 4, 2024 at 09:11

Hello Rose,

The website I gave you is a STAGING site, its not my main website.

How did you fix the problem and will the problem be fixed on. my main website UGMP.co.uk? Or just the staging link?

Thanks

#389968 Copied

Rose Tyler

Support staff

April 4, 2024 at 09:15

Hello, Mr.Auxins,

Here is the fix – https://prnt.sc/XIvJ5PuCz8O7
Please edit the page on your live site and disable the stretch option for section that contains the slider.

Best Regards,
The 8Theme Team

#389970 Copied

Terpsauce

Participant

April 4, 2024 at 09:21

Hi I can’t access that section om the backend, please tell me how to locate it. Ive checked revolution slighter and customisation section but can’t see it.

Thanks

#389972 Copied

Rose Tyler

Support staff

April 4, 2024 at 09:30

Hello, Mr.Auxins,

Please edit the page using Elementor > click on settings of the first section or container on the page and provide a screenshot here.

Best Regards,
The 8Theme Team

#389976 Copied

Terpsauce

Participant

April 4, 2024 at 09:40

There is no first section to click on

Files is visible for topic creator and
support staff only.

#389979 Copied

Rose Tyler

Support staff

April 4, 2024 at 09:43

Hello, Mr.Auxins,

You provided a screenshot from Slider Revolution settings, but this is not what we asked you.

Please check the video we recorded for you (Private Content).

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#389980 Copied

Terpsauce

Participant

April 4, 2024 at 09:54

Hello, I found the setting and stitched off ‘stretch image’ will monitor it and let you know. Thanks

#389984 Copied

Rose Tyler

Support staff

April 4, 2024 at 09:57

Hello, Mr.Auxins,

You’re welcome!

Best Regards,
The 8Theme Team

#389987 Copied

Andrew Mitchell

Support staff

April 4, 2024 at 19:08

Dear Mr.Auxins,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#390097 Copied
Tagged: best selling, fix slider problems, home screen slider, improve woocommerce themes, loading issues, optimize theme performance, woocommerce themes
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The issue related to '‘Home Screen slider doesnt always load correctly’' has been successfully resolved, and the topic is now closed for further responses

Home Screen slider doesnt always load correctly

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