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Homepage at mobile not available (since last patch)

This topic has 11 replies, 5 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

SANATIME

Participant

April 23, 2019 at 06:08

Hi,

since the last patch at 14 April, several changes happen in my store view.

1). My homepage is not available on mobile anymore.
https://www.sanatime-fashion.de/

In my Chrome browser the homepage is also not available.

2). On single product page, the small productdescription is now double on both sides?

i check my old products, its normal in there.. (https://www.sanatime-fashion.de/shop/king-queen-grey-hoodies/)

3). Single product page, the description content on left and the options on the right are not sticky and when i scroll they are moving down. I want them to be static, they should not move.

Im happy to hear from you 🙂

Please, contact administrator
for this information.

#212813 Copied Theme version: Version: 5.2 WooCommerce version: 3.6.1

10 Answers

Rose Tyler

Support staff

April 23, 2019 at 08:36

Hello,

1) As I can see, the problem on the Home page occurs for unlogged users only. Try to disable all the third-party plugins that do not come bundled with our theme and check if you still have the problem. Enable plugins one by one until you find the one causing conflict.
2) Please read this topic https://www.8theme.com/topic/dublicate-product-information/
3) Is the problem solved? If not, provide URL of a product with the problem.
Do not forget to clear all cache to be able to see changes.

Regards

#212827 Copied

SANATIME

Participant

April 25, 2019 at 00:02

1) Thanks, i could find the Plugin what make my mobile version not work, its “SSL Insecure Content Fixer”.

Actually this Plugin was very usefull, it clean up my WordPress website’s HTTPS insecure content and mixed content warnings.

I think if i dont fix it, papa google will not like it and rank me down..

Can you suggest me other Plug, what works well for you?

2) I dont want to mess with code, last time i did and broke many things. Do you think double content will be fixed in the next patch or do i really need to mess with code by myself?

Regards

#212962 Copied

Olga Barlow

Participant

April 25, 2019 at 18:39

Hello,

1) Try this one https://wordpress.org/plugins/really-simple-ssl/

2) It will be fixed in next update. Fixed on your site.

Regards

#213032 Copied

SANATIME

Participant

April 28, 2019 at 04:22

Hey,

I just want to thank you so much! Amaizing help, i did notice the updates, fix of doublecontent and new plugin 🙂 Very helpfull. Thank you!

Its offtopic, but i just ask, maybe you can give me advice.
Since one year some blog articles just appear on my shop, using my page to do advertising for their products. I delete them manually, because i cant find the leak in my WordPress, i even used service of sucuri security but posts still appear. Under the post i can see who it posted, and mostly its random user/customer account, once it was posted even with my account lol.. You can see some of the posts i deleted in the “trash can” in the blog section.
If you have advice or the knowlege how to fix that, i would appreciate it very much.

Regards

#213103 Copied

Eva Kemp

Participant

April 28, 2019 at 08:57

You are welcome.
Could you please leave admin details and in screenshot mention where this post is situated

#213106 Copied

SANATIME

Participant

May 4, 2019 at 15:50

Hi, sorry for the delay, i was waiting till the Blogarticls appear so i can show you fresh evidence.

Please contact administrator
for this information.

#213362 Copied

Muhammad Zaki

Participant

May 4, 2019 at 16:49

Hi there,

Thanks for the details. Our experts will check them on Monday.

Best regards

#213363 Copied

Olga Barlow

Participant

May 6, 2019 at 14:22

Hello,

Unfortunately, if you faced third-party content on your site theme developers can do nothing. Theme code does not have security vulnerabilities. Check all the third-party plugins that you use, maybe one of them has a security hole. Check the WP DB, check all the users that have editor and admin rights, change passwords for these users and FTP pass. You may also hire developer who works on WP security issues. Theme support could help you only with issues related strictly to our theme, not with WP security problems.

Regards

#213415 Copied

SANATIME

Participant

May 7, 2019 at 11:54

Ok Thanks

#213469 Copied

Rose Tyler

Support staff

May 7, 2019 at 12:02

Hello,

You’re welcome!
Please open up new topics for new questions. This topic will be closed.
Have a nice day.

Regards

#213470 Copied
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