Return to previous page

Homepage broken after XStore 4.0.7 update

This topic has 10 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Blade

Blade

Participant

October 5, 2021 at 20:26

Hello,

After a update on staging environnement my homepage is broken.

Specifics elements are broken :
– Slider component
– Woocomerce product component

I’m stuck to fix the problem.

Is there something I have miss ?

Thanks in advance.

Please, contact administrator
for this information.

#304674 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

9 Answers

Blade

Participant

October 6, 2021 at 11:07

Hello,

Someone to help me ?

#304717 Copied

Olga Barlow

Support staff

October 6, 2021 at 15:09

Hello,

Take our apologies for the delay in answering.
Could you, please, provide us with WP Dashboard and FTP access to your staging site to check the issue in more detail?

Regards

#304780 Copied

Blade

Participant

October 6, 2021 at 15:45

Waoou ! More than twelve hours of waiting. It’s hard. 🙁

I hope i will be rewarded for my patience.

Thanks.

Please contact administrator
for this information.

#304794 Copied

Olga Barlow

Support staff

October 6, 2021 at 17:36

Hello,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

It looks that necessary scripts and styles are not called for the home page. I have passed your issue to our developers. I’ll inform you once they fix the issue.

Regards

#304818 Copied

Blade

Participant

October 6, 2021 at 17:53

Hello,

Ok ! you gave me the bad habit of having a faster response.

I’m waiting.

Regards

#304822 Copied

Olga Barlow

Support staff

October 7, 2021 at 12:09

Hello,

It depends on the number of requests to our developers. Take my apologies for the delay. They will try to solve the issue within the next few days only because of a high volume of requests these days.

Regards

#304873 Copied

Blade

Participant

October 14, 2021 at 11:16

Hello,

Still no fix for the issue ?
Do you have you visibility on when this will be done, please ?

Regards

#305417 Copied

Olga Barlow

Support staff

October 15, 2021 at 16:32

Hello,

Take our apologies for the delay in answering.
We have made fixes in theme file(xstore/theme/functions.php). So, use the theme archive from your staging to upload to the production site.

Regards

#305513 Copied

Blade

Participant

October 15, 2021 at 17:14

Hello,

Ok. Thanks.

Regards

#305526 Copied
Tagged: 4.0.7, broken, homepage, templates, update, woocommerce, wordpress, xstore
Viewing 10 results - 1 through 10 (of 10 total)