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Homepage is not showing properly when there is no www. in front of the URL

This topic has 4 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

thelaunch

Participant

April 4, 2023 at 17:39

The home page of my website is not showing properly when there is no www. in front of the URL. This is only a problem for the homepage and not for any other page. This suddenly happened after updating some plugins and the theme update, so I don’t know what to do know. Hope you can help me fix it!

#352315 Copied Theme version: 9.0.5. WooCommerce version: 7.5.1.

3 Answers

Tony Rodriguez

Support staff

April 5, 2023 at 09:25

Hello thelaunch,

Thank you for purchasing our theme and for contacting our support center.

We have reviewed your website and have not identified any issues. The home page of your website appears to be functioning correctly. This is likely a caching issue on your end. We suggest that you clear your browser cache and check again.

We have also recorded a video for your reference. Please watch it in its entirety for further assistance. https://www.veed.io/view/92ab3697-d113-41be-bb3b-797a73a67487?sharingWidget=true&panel=share

We hope this helps.

Best Regards,
8Theme’s Team

#352369 Copied

thelaunch

Participant

April 5, 2023 at 10:51

I already tried caching the website, but that’s not the solution.

I just found out that the problem only appears when there is not www. in front of the url of the home page. So it seems like a redirect issue. How do I solve that?

#352381 Copied

Rose Tyler

Support staff

April 5, 2023 at 15:06

Hello, Thelaunch,

Thank you for the response.

No forced redirects related to www or non-www have been added to our theme at the beginning of your URLs, so the mentioned situation isn’t caused by our theme.
1/ Please check all the plugins you have installed and determine if any of them is causing the issue.
2/ It is also likely that certain conditions have been set in the .htaccess file on the server. Please contact your hosting provider for further information and to get assistance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352423 Copied
Tagged: homepage, templates, woocommerce, wordpress
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