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Homepage logo issue, template css problem

This topic has 8 replies, 4 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Przemysław

Participant

July 9, 2022 at 08:17

Hello,

1.Logo
I have problem with logo in SVG format on mobile devices (tested on Samsung Galaxy s22, Google Chrome browser) it’s not visible please check whats happen – here is screen from my device:

When I tested on PC (Google Chrome browser – inspect > Toggle device) I see that it’s visible normally: I tried clear cache and change SVG settings but it’s the same result. It’s interesting because my category have svg images too and it’s visible on every devices.

2.Template
I have problem with customization my template because when I’m apply all changes on elementor it’s look like ok here, but when I’m enter to the preview on website the settings are replaced with xstore css styles – and only way to fix that it’s replaced manually in css with !important settings. The same problem is on XStore theme setttings panel when I change the color it’s visible on editor but on preview website it’s not works. Screenshoot from website and editor: Thank you.

template: Grocery Market, XStore version: 8.2.3

#329247 Copied Theme version: 8.2.3 WooCommerce version: 6.6.1

7 Answers

Awais Ahmed

Participant

July 9, 2022 at 09:16

Hello, @Przemysław,

1.. I have checked your site on the galaxy s22 resolution logo appears just fine there is no issue here is the video for a better reference: https://streamable.com/64toqe

2, Cache issue. Once a thing is working fine in the backend then it should work fine on the frontend too. If it’s not, it’s possible a cache issue because sometimes when the cache got strong on the server it will load your site from the cache and show you the old preview and the changes that you have made in the backend of the editor or in the theme options doesn’t appear so in this case you have to first flush all of the server cache and your site cache from hosting completely after that disable the cache plugins too. I can see that you are using the W3 Total Cache plugin once you disable all the cache plugins check back to your site after clearing the browser cache.

Regards 8Themes Team.

#329250 Copied

Przemysław

Participant

July 9, 2022 at 14:26

Hello,

1. Thank you for your respond but it’s not works. Please don’t use a developer tool, use real device because here is a problem. You can check that on website: https://www.browserstack.com/responsive
I see that problem is with Android devices because on iOS it works – I try flush all cache many time but still logo it’s invisible. I tested that website on few browsers: Chrome/Firefox logo it’s invisible but on Edge it’s visible on my phone. Here are screens:

2. Clearing cache don’t helps – still deafult xstore banner background, my settings it’s not apply. It’s possible to help me remotely? In my opinion that template it’s not work correctly and If you can’t help me I want money back.

#329257 Copied

Rose Tyler

Support staff

July 10, 2022 at 09:00

Hello,

Please provide temporary wp-admin access, so we can take a closer look at your settings and plugins you are using.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#329283 Copied

Przemysław

Participant

July 10, 2022 at 09:25

Access granted

Please contact administrator
for this information.

#329284 Copied

Rose Tyler

Support staff

July 10, 2022 at 09:47

1/ There is a Mixed content error – https://prnt.sc/3MyKJEu8Cfx_ , re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.
2/ Try to do changes now and let us know the result. You are using a cache plugin, so do not forget to clear the plugin cache and cache of your browser.

Regards

#329285 Copied

Przemysław

Participant

July 11, 2022 at 17:28

1. Thank you for our help – I transferred all data to production server with ssl certificate and now I see that all works fine. The problem is with a mixed content http/https.

2. Yes it is a cache server problem.

Thank you for your great and quickly support!

#329368 Copied

Olga Barlow

Participant

July 11, 2022 at 18:58

Hello,

You are welcome.

Regards

#329377 Copied
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