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Homepage theme layout issues. On the columns under slider

This topic has 26 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Storee

Participant

July 27, 2024 at 19:16

Hello,

I am having some issues with layout on home page.

I have attached an image showing what it used to look like before a distant update.
Ive just updated again and it doesn’t appear to be showing on mobile either.

thanks

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#407277 Copied Theme version: 9.3.16

25 Answers

Storee

Participant

July 27, 2024 at 19:17

This screenshot shows what it looks like now

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#407278 Copied

Rose Tyler

Support staff

July 28, 2024 at 08:32

Hello Storee,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#407331 Copied

Storee

Participant

July 28, 2024 at 11:50

Hi details entered in private content area

Please contact administrator
for this information.

#407364 Copied

Rose Tyler

Support staff

July 28, 2024 at 14:18

Hello Storee,

Please set the administrator role for the user.

Best Regards,
8Theme’s Team

#407382 Copied

Storee

Participant

July 28, 2024 at 14:41

Apologies for that, Ive set it to admin now.

#407389 Copied

Storee

Participant

July 28, 2024 at 14:55

here is an image of how the mobile view should appear

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#407393 Copied

Rose Tyler

Support staff

July 28, 2024 at 16:30

Hello Storee,

We appreciate your prompt response.

Here is an example of how the background color for a column can be changed – https://gyazo.com/b0e8a09d1deee0008e810342b9f9051d or for inner sections – https://gyazo.com/db6cf31ea2de5310a3045b9a9c3dedc2

Best Regards,
8Theme’s Team

#407416 Copied

Storee

Participant

July 28, 2024 at 16:39

Hi rose, thanks for that.

However the whole section is missing from mobile view , even the text and buttons aren’t showing .

I also pointed out that the coloums are now different heights.
They are all set to 40, but don’t stay the same size on desktop

#407421 Copied

Luca Rossi

Support staff

July 29, 2024 at 07:23

Dear @Storee Team,

We have noticed that a specific section on your mobile site has been hidden, as evidenced by the screenshot available here: https://prnt.sc/vx5FtYxeIdRv.

Could you kindly disable the hiding feature for this section and verify its visibility once again?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#407471 Copied

Storee

Participant

July 29, 2024 at 16:09

Hello, I tried this and unfortunately it doest work. Previously there was an image behind (not a color) .

Actually it was the same background as on the demo theme, I only changed the image infront of it.

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#407639 Copied

Storee

Participant

July 29, 2024 at 16:10

Please see screenshots, this is how the theme used to appear, its using the same background image as the demo theme.

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#407640 Copied

Storee

Participant

July 29, 2024 at 16:13

This fixed the mobile hiding issue. Thank you.

#407642 Copied

Luca Rossi

Support staff

July 29, 2024 at 16:17

Glad to hear everything is working fine now.

If you need anything else, please let us know.

#407644 Copied

Storee

Participant

July 30, 2024 at 11:11

Hello, I tried this and unfortunately it doest work. Previously there was an image behind (not a color) .

Actually it was the same background as on the demo theme, I only changed the image infront of it.

#407802 Copied

Storee

Participant

July 30, 2024 at 11:11

see messages above with screenshots

#407803 Copied

Storee

Participant

July 30, 2024 at 11:20

Replied to this and it was closed off without reply.

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#407806 Copied

Storee

Participant

July 30, 2024 at 11:27

this also was not resolved

#407809 Copied

Storee

Participant

July 30, 2024 at 11:34

Like this it should look, this is how the default them was. Instead of an image of a cat or dog, it is not a graphic in stead, but the background IMAGE has vanished.

It should look like this image attached. Background IMAGE, with image on top. Not background color behind image
:

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#407814 Copied

Storee

Participant

July 30, 2024 at 11:50

When set to max height 40, it doesnt reflect correctly on desktop site

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#407817 Copied

Storee

Participant

July 30, 2024 at 11:56

alos here yo can see on elementor when set to 40px height they dont all appear the same

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#407821 Copied

Storee

Participant

July 30, 2024 at 12:03

just return the whole section to how it is with the default theme, that’s how it was before, no layout setting where changed, just the image ant text. SO you should be abled tp provide the code for the optional layout as per the theme, and ego by the screenshots to see how its supposed too be laid out. Elementor is so glitchy with this them, you open the page wait 10 mins and it still freezes 50% of the time.

#407822 Copied

Storee

Participant

July 30, 2024 at 13:07

Ive attached two more images, this is how it appears on tablet view in landscape and portrait, they both appear differently but both alos incorrect.

The text, and buttons are not aligned, and the maximum height is different on column.

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support staff only.

#407841 Copied

Storee

Participant

July 30, 2024 at 13:20

Avatar: Justin Luca Rossi Support Staff
July 29, 2024 at 07:23
Dear @Storee Team,

We have noticed that a specific section on your mobile site has been hidden, as evidenced by the screenshot available here: https://prnt.sc/vx5FtYxeIdRv.

Could you kindly disable the hiding feature for this section and verify its visibility once again?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

It has dissapeared from mobile view again, I just checked and set to be visible on mobile (as per screenshot)

#407849 Copied

Storee

Participant

July 30, 2024 at 14:00

Hi, last message is resolved now, it appears that certain section just keep changing setting when I make changes to other areas.

Mobile View is showing again.

But the layout issues mentioned are still outstanding.

Thanks

#407866 Copied

Andrew Mitchell

Support staff

July 30, 2024 at 16:31

Dear Storee,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#407930 Copied
Tagged: homepage theme, layout issues, slider columns, templates, website design, woocommerce, wordpress
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The issue related to '‘Homepage theme layout issues. On the columns under slider’' has been successfully resolved, and the topic is now closed for further responses

Homepage theme layout issues. On the columns under slider

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