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How can I change the 404 page to a page created with Revolution.

This topic has 18 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

Terpsauce

Participant

April 5, 2024 at 16:00

I created a 404 page with Revolution Slider, how can I set it as the 404 page, the theme uses its own 404 page which cannot be edited in the pages section of the wp-admin.

#390280 Copied Theme version: 9.3.1

17 Answers

Tony Rodriguez

Support staff

April 6, 2024 at 07:43

Hello, @Mr.Auxins,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/editing-404-page-content/

https://www.8theme.com/documentation/documentation/xstore-builders/xstore-error-404-page-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#390331 Copied

Terpsauce

Participant

April 8, 2024 at 22:37

Thanks, I managed to put the shortcake in and have it as my 404 page. IS there anyway ti hide the footer and header though?

#390718 Copied

Tony Rodriguez

Support staff

April 9, 2024 at 06:43

Hello, @Mr.Auxins,

Do you mean, You wish to hide the footer and header only on 404 page?

Please provide the URL of the 404 and provide your site wp-admin access in the private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.
Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#390739 Copied

Terpsauce

Participant

April 9, 2024 at 09:38

Sent it via DM.

ugmp.cp.uk/404

Yes please no footer and header, just like my landing page.

Please contact administrator
for this information.

#390790 Copied

Tony Rodriguez

Support staff

April 9, 2024 at 11:32

Hello, @Mr.Auxins,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has implemented the necessary CSS code to ensure that both the header and footer are concealed exclusively on the 404 error page.

For your reference, we have provided images illustrating the adjustments in the private content area.

2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, (9.3.5) and core plugin (5.3.5) , to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#390838 Copied

Terpsauce

Participant

April 9, 2024 at 12:21

Hi, you applied the change to the old 404 page (404-2).

The 404 page I would like it applied to is the 404 page that is automatically applied with the theme.

https://staging17.ugmp.co.uk/404

Please bear in mind this is the staging site, when I see the changes applied I will check it and ask you to apply it to my non staging site please.

I am going to update the original website now, and see if there is any plugin issues or not.

#390853 Copied

Tony Rodriguez

Support staff

April 9, 2024 at 13:26

Hello, @Mr.Auxins,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the webpage.

For your convenience, we have provided reference images in the private content area to assist you further.

We trust that this resolution will be satisfactory to your needs.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#390869 Copied

Terpsauce

Participant

April 11, 2024 at 21:36

Hello, your css code change works well but I can still see we space above and behind the revolution slider on the 404 page, and a navigation menu Links.

I would like the 404 page to only show the revolution. slider as the whole page.

Thanks

#391286 Copied

Terpsauce

Participant

April 12, 2024 at 09:14

Please advise.

#391349 Copied

Rose Tyler

Support staff

April 12, 2024 at 10:08

Hello, @Mr.Auxins,

Thank you for getting in touch with us.

Please be informed that Tony Rodriguez is currently on leave. I would like to offer my assistance in his stead.

Currently, we are unable to view the slider on the 404 page of your staging site. Could you please provide us with the link to the page containing the slider to which you are referring?

We appreciate your cooperation and look forward to resolving this matter promptly.

Kind regards,
The 8Theme Team

#391367 Copied

Terpsauce

Participant

April 12, 2024 at 10:19

Your themes default 404 page. The one Rodriguez was editing, I dont modify the staging site. I create it, and leave it for you guys. If you can’t access your own themes default 404 page, you might need to find someone else to help…..

404

NOT

404-2

#391378 Copied

Terpsauce

Participant

April 12, 2024 at 10:21

If you can’t access it via the 404 link due to Rodriguez making edits, then access it through YOUR Xstore builder plugin on the wp-admin…. Do you need guidance Rose?

#391379 Copied

Terpsauce

Participant

April 12, 2024 at 10:22

Soon I’ll be erasing the staging site and creating a new one from the live one again, so many edits have made the staging look messy. Will DM

#391382 Copied

Rose Tyler

Support staff

April 12, 2024 at 10:27

Hello, @Mr.Auxins,

We wish to bring to your attention that we are currently unable to access the 404 page editor on your website. It appears that the PRO Elements plugin, which is essential for this functionality, is not installed. We kindly ask that you verify this on your end.

For your convenience, we have recorded a video to demonstrate the issue https://we.tl/t-fniMAZprbl . Could you please confirm whether the plugin was removed by you or someone else managing the site?
Additionally, we seek your permission to install the necessary plugin on your site.

We appreciate your prompt attention to this matter and look forward to your response.

“…. Do you need guidance Rose?” – yes, please record a video, of how you do this on the staging site without PRO Elements plugin activated.

Kind regards,
The 8Theme Team

#391384 Copied

Terpsauce

Participant

April 12, 2024 at 10:48

“…. Do you need guidance Rose?” – yes, please record a video, of how you do this on the staging site without PRO Elements plugin activated.
You’ll need to ask your colleague as he was the one that was experienced enough to do it. I DONT touch the staging site…. creating an updated one now.

#391399 Copied

Terpsauce

Participant

April 12, 2024 at 11:02

Staging8.

Please contact administrator
for this information.

#391402 Copied

Tony Rodriguez

Support staff

April 13, 2024 at 05:42

Hello, @Terpsauce,

Thank you for your response.

We can not access your site, https://imgur.com/JXjz1SV -Please provide valid/working admin login access in private content area so that we can take a closer look at your settings and assist you accordingly.

The default 404 page typically comes from WordPress itself. When a page is not found, WordPress generates a standard 404 error page.

2/ To customize the page, please navigate to Theme Options, then select the 404 page, and proceed to insert your desired content into the Text tab. You have the option to use either HTML or a shortcode for a static block.

https://www.8theme.com/documentation/xstore/troubleshooting/editing-404-page-content/

Alternatively, you may consider utilizing our new builder, which can be found at the following link: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-error-404-page-builder-with-elementor/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#391519 Copied
Tagged: change 404 page, custom 404 page, revolution page builder, revolution wordpress guide, woocommerce templates, wordpress customization, wordpress woocommerce
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