This topic has 17 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow
Hello,
I updated your theme and woocommerce and now cart icon has disappeared.
How can I fix it?
Thank you for advance.
Hello,
Do you use Header Footer Elementor plugin there? Try to contact support of the plugin first.
If assistance is needed from our side provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello again,
Yes. I use Elementor header and footer builder.
I tried to contact the support but they don’t reply.
I will give you already temp wp-admin and FTP access. I need to hurry to fix it.
I hope you will find the solution!!!
By the way, main language of my WordPress is japanese. Is this pb for you?
I don’t want to change it.
Thank you in advance!!!!!
Best regards
Hello,
I have passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Hi Olga,
Thank you for your effort.
I wait for your inform.
Best regards,
Hello,
Check now.
Regards
Hi Olga,
Sorry but I find nothing changed….
I did cash clear, too.
Please confirm what’s going on.
Thanks you in advance.
Hello,
I see the icon when I’m logged in https://prnt.sc/26fo58x
So, probably it’s some kind of cache issue. Do you have any server cache or CDN?
Regards
Hi again,
My client control the web server so I don’t know they have it or not.
And what do you mean “when I’m logged in” ?
You mean logged in the wordpress of this site? I do that too but I don’t see the icon…..
Best regards,
Sorry again,
Now I see the icon when I logged in!
But of course I need to show this anytime. Please tell me what should I do.
Thank you again for your effort.
Hello,
Contact your hosting provider and ask if they have any server cache or CDN.
Regards
Hi Olga,
My client asked their hosting OVH about server cache or CDN and they said CDN option is OFF on our server.
I really need to fix it now… please please help me!
Best regards,
Hello,
Seems that Elementor Header & Footer Builder does not support the Improved CSS Loading option of the Elementor. So, I disabled that option. Check now, please.
Regards
Hello,
Now I don’t see the icon even if I logged in…..
Hello,
Apologies. Check once more.
Regards
YES!!!!!!!
I SEE THE ICON!!!!!!!
THANK YOU VERY MUCH!!!!!!!
HAVE A BEAUTIFUL DAY!!!!!!!
BEST REGARDS!!!!!!!
Hello,
You are welcome. Have a good day too!
Sorry for the inconvenience.
Regards
Tagged: cart icon, fix problem, missing problem, seo friendly, woocommerce, wordpress
You must be logged in to reply to this topic.Log in/Sign up