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How can I fix the product layout issue when translated with wpml?

This topic has 6 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

insider

Participant

March 29, 2018 at 14:17

Hi, experiencing this issue the product layout set to “Fixed” is changing in translations to “Large” by itself. Can not find out a solution. Please help.
2. When a product is open and I switch the language it redirects me to the home page or the main shop page and not to the product translation. Could you advise what’s wrong with my set up please.
Thanks a lot!
Regards
Andrey

#189689 Copied

5 Answers

Olga Barlow

Support staff

March 30, 2018 at 08:22

Hello,

1) What type of product layout is set in Theme Options > E-Commerce > Single Product?
2) Provide me Dashboard and FTP access to check the problem and help you.

Regards

#189763 Copied

insider

Participant

April 2, 2018 at 15:53

Hello,
Thanks for your reply. Changed the layout in the theme settings it worked. So stupid of me))
For the second part – the redirection issue please find the credentials here:

Thanks a lot!

Please, contact administrator
for this information.

#190036 Copied

Olga Barlow

Support staff

April 3, 2018 at 10:29

Hello,

2) Problem is caused by this option of the cache plugin http://prntscr.com/j051a6
Keep it disabled to avoid caching of the products’ requests.
Also, if you would not mind, I have added Russian and Franche translation files to help you with theme translation.

Regards

#190091 Copied

insider

Participant

April 3, 2018 at 12:26

Thanks a lot Olga!
Greatest support ever!

#190111 Copied

Rose Tyler

Support staff

April 3, 2018 at 15:40

Hello,

You’re welcome!
Would you mind to rate our product:
http://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

#190144 Copied
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