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How can I import template, where can I find guide, to import?

This topic has 45 replies, 4 voices, and was last updated 6 days, 7 hours ago ago by Jack Richardson

SARKIS KARTASHEV

Participant

March 1, 2025 at 15:40

Where is the guide to import template?

#435871 Copied

44 Answers

Rose Tyler

Support staff

March 1, 2025 at 15:44

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

Please watch this video – https://youtu.be/4n1re0jKorc?feature=shared and read this article – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#435872 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 17:30

I have such question can I install and try first wpbakery page builder and after elementor? Want to try both is it possible, to use first one than clear and use another?

this is template I want to use:
https://xstore.8theme.com/elementor/demos/niche-market/

#435878 Copied

Rose Tyler

Support staff

March 1, 2025 at 17:39

Hello, SARKIS KARTASHEV,

Yes, it is possible to install and try WPBakery Page Builder first and then switch to Elementor. However, please note that these two page builders use different structures and shortcodes, so switching between them may require additional adjustments. If you decide to switch, we recommend fully removing the content created with the first builder before using the second one to avoid conflicts.
https://prnt.sc/JQg4veVASesS

Best regards,
8Theme’s Team

#435880 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 23:04

Have imported theme but faced up with such error, how can I fix it?

There has been a critical error on your website.

Files is visible for topic creator and
support staff only.

#435894 Copied

SARKIS KARTASHEV

Participant

March 1, 2025 at 23:05

Error 500

Files is visible for topic creator and
support staff only.

#435895 Copied

Rose Tyler

Support staff

March 2, 2025 at 08:32

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us for assistance. We’re sorry to hear that you’re experiencing difficulties with importing demo content and encountering a 500 Error.

We recommend checking the following:
– Ensure that your hosting environment meets the minimum requirements for the theme https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
– Increase the PHP memory limit and execution time if they are set too low.
– Check the error logs on your server for any specific error messages that could provide more insight into the issue.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Let us know the results and provide temporary wp-admin access, in case any further assistance is needed from our side.

Best Regards,
8Theme’s Team

#435908 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 08:56

this is debug file

#435912 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 08:57

[02-Mar-2025 07:54:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 2042
[02-Mar-2025 07:54:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 86016 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 296
[02-Mar-2025 07:54:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54
[02-Mar-2025 07:54:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:54:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:44 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1432
[02-Mar-2025 07:54:44 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:54:47 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/pro-elements/plugin.php on line 189
[02-Mar-2025 07:54:47 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:00 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 1112
[02-Mar-2025 07:55:00 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54
[02-Mar-2025 07:55:04 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/pro-elements/modules/theme-builder/widgets/archive-posts.php on line 1
[02-Mar-2025 07:55:04 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:55:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:12 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1837
[02-Mar-2025 07:55:13 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1837
[02-Mar-2025 07:55:31 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:37 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/modules/floating-buttons/base/widget-contact-button-base.php on line 1045
[02-Mar-2025 07:55:37 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:50 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/sidebar.php on line 1112
[02-Mar-2025 07:55:50 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-includes/functions.php on line 650
[02-Mar-2025 07:55:56 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 86016 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/elementor/includes/autoloader.php on line 296
[02-Mar-2025 07:55:56 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes) in /home/kakhige1/domains/kakhi.ge/public_html/wp-content/plugins/woocommerce/includes/class-wc-autoloader.php on line 54

#435913 Copied

Rose Tyler

Support staff

March 2, 2025 at 09:16

Hello,

The error message you are encountering indicates that the PHP memory limit has been exceeded on your server. To resolve this issue, we recommend increasing the PHP memory limit.
You can contact your hosting provider and request them to fix the memory issue.

Best regards,
8Theme Team

#435916 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 09:36

1) How much php limit I need?
2) After they give more php limits, what need to do, the website work again?

#435917 Copied

Rose Tyler

Support staff

March 2, 2025 at 10:18

Hello,

“Allowed memory size of 134217728 bytes exhausted (tried to allocate 40960 bytes)” – 134217728 +40960 = 134258688 bytes = 135MB
We recommend setting the PHP memory limit to at least 256MB for optimal performance. However, for larger websites or those with multiple plugins, 512MB may be required. Please check with your hosting provider to ensure the necessary limits are set.

After increasing the PHP limits, your website should work properly again. If you still experience any issues, we recommend clearing the cache and checking for any error messages. Additionally, you may need to restart your server or contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team

#435920 Copied

SARKIS KARTASHEV

Participant

March 2, 2025 at 23:17

have added memory limit till 512, but website still not running

Files is visible for topic creator and
support staff only.

#435958 Copied

Rose Tyler

Support staff

March 3, 2025 at 07:54

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#435975 Copied

SARKIS KARTASHEV

Participant

March 3, 2025 at 15:00

Hello I need to translate site with this plugin, https://translatepress.com/

will this work well with your theme?

#436047 Copied

Rose Tyler

Support staff

March 3, 2025 at 15:34

Hello,

Some of our customers use the TranslatePress plugin.

Best regards,
8Theme Team

#436051 Copied

SARKIS KARTASHEV

Participant

March 5, 2025 at 09:13

Do I need to manual upload plugins, wich are added in folder or from here

Activation and Purchase Codes
White Label Branding plugin
Mail Chimp form custom styles
Dokan Multivendor plugin with XStore theme
Elementor Pro Compatibility
How to install plugins that come bundled with XStore
Third-Party Plugins
WCMP ( MultiVendorX ) with XStore theme
Plugins Update
YITH Wishlist plugin
General Info
WPBakery Page Builder
WooCommerce Infinite Scroll and Ajax Pagination settings
Included plugins
New Elementor XStore features
XStore Advanced Sticky Header Plugin

#436239 Copied

Rose Tyler

Support staff

March 5, 2025 at 11:39

Hello,

The listed plugins are not mandatory. You can find more details here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ You are free to install them if needed; however, please keep in mind that each additional plugin may slightly slow down your website’s performance.
To install the plugins, please navigate to XStore > Plugins Installer – https://prnt.sc/VdvsqzNnI8om
Alternatively, you can download the latest versions of the plugins from this page: https://www.8theme.com/downloads/ and upload them to your website via Dashboard > Plugins > Add New.

If you have any further questions, feel free to reach out.

Best regards,
8Theme Team

#436265 Copied

SARKIS KARTASHEV

Participant

March 7, 2025 at 11:31

I want the customers make orders without registration, and want to turn off registration possibility, how can i remove my account, wishlist icons and buttons from menu, and mobile menu?

Files is visible for topic creator and
support staff only.

#436534 Copied

Rose Tyler

Support staff

March 7, 2025 at 11:48

Hello, SARKIS KARTASHEV,

Thank you for contacting us and for using XStore.

1/ To allow customers to place orders without registration and disable the registration option, you can adjust the settings in your WooCommerce and WordPress dashboard. Please follow these steps:
Edit site visibility – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/
Disable Registration:
– Navigate to WooCommerce > Settings > Accounts & Privacy.
– Uncheck the options that allow customers to create an account during checkout or on the My Account page.
– Save the changes.

2/ Go to Theme Options > Header Builder and remove the Account and Wishlist elements.
– For the mobile menu, navigate to Header Builder > Mobile Menu and remove the respective icons.

If you require further assistance, please let us know.

Best Regards,
8Theme’s Team

#436539 Copied

SARKIS KARTASHEV

Participant

March 8, 2025 at 15:22

Hello making changes to theme but can not see them on the website, do I need to clear cash?

#436639 Copied

Rose Tyler

Support staff

March 8, 2025 at 15:26

Hello, SARKIS KARTASHEV,

To resolve the issue, please ensure that you clear your browser cache. Additionally, if you are using a caching plugin or a CDN, kindly clear the cache there as well.

To assist you more effectively, we kindly ask you to record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#436640 Copied

SARKIS KARTASHEV

Participant

March 8, 2025 at 20:32

how can I insert this text on products in center or move little right texts and read more or add to cart button insert in center, cause when hover text goes beside line? also change border color from gree? to custom

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#436669 Copied

SARKIS KARTASHEV

Participant

March 9, 2025 at 08:14

also whay can not see shop page and information about shop

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support staff only.

#436680 Copied

SARKIS KARTASHEV

Participant

March 9, 2025 at 08:27

Sory it wans comming soon plugin

#436681 Copied

Rose Tyler

Support staff

March 10, 2025 at 08:51

Hello, SARKIS KARTASHEV,

Thank you for contacting us and for using XStore.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

Best regards,
8Theme’s Team

#436729 Copied

SARKIS KARTASHEV

Participant

March 10, 2025 at 21:34

Here is

Please contact administrator
for this information.

#436813 Copied

SARKIS KARTASHEV

Participant

March 11, 2025 at 06:50

curency and language switcher are not shown on it`s places also, can you check when log in

#436832 Copied
Rose Tyler

Support staff

March 11, 2025 at 11:07
Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

1/ We have removed the following custom CSS code from Theme Options > Theme Custom CSS > Global:

.products-loop .content-product .product-details, .swiper-container .content-product .product-details{ text-align: start; } .products-loop .content-product .star-rating, .swiper-container .content-product .star-rating { margin-left: 0; }

Kindly check the product alignment now and let us know if you need any further assistance.

2/ https://prnt.sc/8HKlT9c-Kh4S https://prnt.sc/wYYtIP2nJ3nK https://prnt.sc/qrRhz9j4MUof
As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.

Best regards,
8Theme’s Team
#436890 Copied
SARKIS KARTASHEV

Participant

March 12, 2025 at 23:58

2) Hello Can I make All Department box inside blue color and texts white color?

Files is visible for topic creator and
support staff only.

#437126 Copied
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