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How can I modify the layout of the sales pop?

This topic has 21 replies, 4 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 5, 2024 at 16:04

    The sales pop is not showing the product names on desktop due to the length of the text “somebody has recently bought”

    I am currently using another sales pop plugin but I want to use the one integrated with the them instead.

    Alos, the image icon doesnt appear full square, the images I upload for products are 800×800 but they appear rectangle in the preview.

    Ive attached two images, 1 which shows the full pructs name, in a different layout. Thanks.

    Files is visible for topic creator and
    support staff only.
    #390281 Copied Theme version: 9.3.1
    20 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 6, 2024 at 09:22

    Hello, @Mr.Auxins,

    Thank you for contacting us and for using XStore.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #390338 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 6, 2024 at 11:38

    I have created a new staging site for the changed to be practised. Details in DM.

    Please contact administrator
    for this information.
    #390347 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 6, 2024 at 17:39

    Hi @Mr.Auxins,

    Please try adding this custom CSS:

    
body #sales-booster-popup .sales-booster-popup-inner a {
    white-space: wrap;
}
body #sales-booster-popup img {
    object-fit: cover;
    width: 70px;
    height: 70px;
}

    Hope it helps!

    #390387 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 9, 2024 at 14:00

    Hello,

    your code slightly fixed the issue, the image box is the correct dimensions now, but the image doesnt appear correct, almost like its a zoomed in version of the image.

    The product name is still not visible, is just says “someone recently bought” (no Product name)

    Alos id like to change the colour of the pop up.

    Thanks

    #390877 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 9, 2024 at 14:03

    Id like the text to read.

    “Somebody in (city) recently bought (product) (x time ago).”

    Thanks

    #390879 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 14:55

    Hi @Mr.Auxins,

    We’re unable login with this account anymore. Can you please check again?

    Thank you!

    Please contact administrator
    for this information.
    #390895 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 9, 2024 at 15:40

    Hello, DM Sent

    Please contact administrator
    for this information.
    #390903 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 16:15

    Hi @Mr.Auxins,

    It’s still not working:

    https://prnt.sc/yO7hd5LF62GP

    Please check again.

    Thanks!

    Please contact administrator
    for this information.
    #390909 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 11, 2024 at 22:46

    DM

    Please contact administrator
    for this information.
    #391297 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 07:35

    Hi @Mr.Auxins,

    “Somebody in (city) recently bought (product) (x time ago).”

    It’s impossible right now. It requires the customization codes which are out of scope our support.

    We’ve added this custom CSS codes under Theme Options > Theme Custom CSS > Global CSS:

    
body #sales-booster-popup .sales-booster-popup-inner a,
#sales-booster-popup .sales-booster-popup-inner > div .info,
body #sales-booster-popup .heading {
    white-space: wrap;
}
body #sales-booster-popup img {
    object-fit: cover;
    width: 120px !important;
    height: 120px !important;
    max-width: 120px !important;
}

    Now the image looks good and product title is fully displaying:

    https://prnt.sc/hjsdcffnJssm

    Can you clear the cache and check again?

    Thanks!

    #391312 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 08:50

    Hello I dont think you read any of my message, your response does n to reflect anything I said., the screenshot you sent me:

    1: does not display the image correctly. (its still a zoomed version of the original image)

    2: Looks messy, I dont want it to say (UK) United Kingdom, just the City , for example Edinburgh.

    3: Price ant button look awful.

    4: Background colour of the announcement needs changed.

    #391335 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 08:51

    }
    body #sales-booster-popup img {
    object-fit: cover;
    width: 120px !important;
    height: 120px !important;
    max-width: 120px !important;

    All that does is increase the image size by 50PX it doesn’t NOT stop the image from being zoomed in.

    Thanks

    #391336 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 09:27

    Yes it definitely looks a lot worse with the code you gave me. I wouldn’t use that on my live site.

    #391353 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    April 12, 2024 at 10:21

    Hi @Mr.Auxins,

    1: does not display the image correctly. (its still a zoomed version of the original image)

    2: Looks messy, I dont want it to say (UK) United Kingdom, just the City , for example Edinburgh.

    3: Price ant button look awful.

    4: Background colour of the announcement needs changed.

    All of these changes would require the additional customization which is outside the scope of our basic support.

    Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Best Regards,
    8Theme’s Team

    #391380 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 10:35

    No, sorry that’s not an acceptable answer you have already shown me that it is customisable, I just need you to understand my problem correctly and solve it correctly. The issue is fixable with the code you have and I need a resolution for it or I can no longer use the theme as I will need to buy this feature elsewhere.

    Thanks

    #391390 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 10:36

    I do not see this issue any on any demo theme. I believe you just dont understand the problem due to the language barrier. Please dont give up.

    #391391 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 10:38

    If you expect me to believe that its possible to code and operate a theme like Xstore but NOT provide a small snippet of code to change the layout of a pop up I am sorry but its not to be believed. 100% fixable.

    #391396 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 12, 2024 at 11:58

    Hello, Terpsauce,

    I am writing to inform you that this communication thread has been transferred to my attention by my colleague. I would like to take this opportunity to clarify our support policy with you, which can be found at the following link: https://www.8theme.com/documentation/xstore/support/support/.
    Please note that additional customization falls beyond the purview of our standard support services.

    We have noticed that we have received a significant number of inquiries from you in recent days. Regrettably, in accordance with our Item Support Policy, which can be reviewed here: https://themeforest.net/page/item_support_policy and illustrated here: https://prnt.sc/rgznPA46oir-, we are unable to accommodate any further support requests at this time.

    We hope for your understanding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #391417 Copied
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 12, 2024 at 20:22

    No problem, I have a requested a refund.

    The issues were almost resolved, If you are able to assist me further, then am happy to keep the theme but if if you are not able to assist me with the glitches that come with this theme then I will need to find an alternative.

    Thanks

    #391492 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 13, 2024 at 07:00

    Hello, Terpsauce,

    Refund given

    Best Regards,
    8Theme’s Team

    #391529 Copied

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