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How can I remove Content preload on XStore Theme

This topic has 6 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Tony Rodriguez

EKOM UG

Participant

January 3, 2024 at 17:05

Hello,

on my dev site i currently always get this preloader on content, like containers mostly. I want to remove it, but fail to find the right option. Can someone help me here?

Every Help is appreciated!

#378452 Copied Theme version: 9.2.5

5 Answers

Tony Rodriguez

Support staff

January 4, 2024 at 06:10

Hello, @EKOM UG,

Thank you for reaching out to us and for choosing XStore for your development site. We appreciate your trust in our product.

1)To resolve the issue you’re experiencing with the persistent preloader on content containers, please follow these steps:

a)Log in to your WordPress admin dashboard.
b)Navigate to Theme Options.
c)Under Theme Options, locate the General tab.
d)Within the General tab, find the option labeled “Site Preloader.”
e)You can disable the preloader by adjusting the settings in this section. If you encounter any difficulties or need further clarification, please refer to the visual reference provided https://imgur.com/a/vABgFgx

OR

2) To disable the lazy load effect, please adhere to the instructions below:

a. Open the ‘Edit Page with Elementor’.
b. Navigate to the ‘Settings of Element’ for each element.
c. Click on ‘Advanced’.
d. Select ‘XStore ajaxify’.
e. Find the ‘Lazy loading’ option and set it to ‘Off’.
f. Update the settings to apply the changes.
An image illustrating these steps is available here: https://imgur.com/a/1eIG7zU

If you have additional questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to ensure a seamless experience with our theme.

Best Regards,
The 8Theme Team

#378489 Copied

EKOM UG

Participant

January 8, 2024 at 21:18

Hi Tony,
sorry for the late reply. Unfortunately the steps you provided dont change anything for me. Is there another way?

Thanks for your time!
Kind regards,
Albrecht

#379149 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 08:55

Hello, @EKOM UG,

Thank you for your response.

We kindly request that you provide us with the URL of the page where you are encountering the issue. Additionally, we would greatly appreciate it if you could create temporary administrative access to your WordPress site and share the credentials with us through the secure private content area. This will enable our team to thoroughly examine your settings and gain a clearer insight into the problem you are facing.

As a precautionary measure, we strongly advise that you perform a complete backup of your website prior to sharing access details. This step ensures that your data remains safe during the troubleshooting process.

We are committed to assisting you promptly and efficiently. Your cooperation in this matter is highly appreciated.

Best regards,
The 8Theme Support Team

Please contact administrator
for this information.

#379201 Copied

EKOM UG

Participant

January 10, 2024 at 19:56

See in private area, thanks

Please contact administrator
for this information.

#379545 Copied

Tony Rodriguez

Support staff

January 11, 2024 at 08:19

Hello, @EKOM UG,

We hope this message finds you well. Thank you for bringing the preloader issue on your website to our attention. After thoroughly investigating the matter and reviewing the provided URL in the private content area, we would like to inform you that the XStore Ajaxify (Lazy load) feature has been disabled for all elements on your site.

Upon visiting your site and checking the page settings, we observed that the specific page in question is working perfectly fine, and we couldn’t identify any advanced loading issues. The site appears to load seamlessly without any delays.

For a visual representation of this, we have attached a video that showcases the smooth loading experience on the specific page: https://www.veed.io/view/1c396e0c-cf85-4754-a9bb-4a941892adb0?sharingWidget=true&panel=share Please take a moment to view the attached video for a better understanding of the discrepancy.

Before revisiting the site, we recommend clearing your browser cache to ensure an optimal browsing experience. This step might help resolve any residual caching issues and provide you with an accurate representation of the current state of your website.

If you have any further questions or concerns, please feel free to reach out to us.

Best Regards,
The 8Theme Team

#379567 Copied
Tagged: improve xstore performance, remove content preload, woocommerce theme modification, wordpress woocommerce templates, wordpress xstore optimization, xstore theme customization
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