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How can I send an automated email to a client when they receive a response from a vendor?

This topic has 2 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

Gabriel

Participant

February 2, 2024 at 14:37

Hi,

How can I have an email sent to the client to alert them that they received a message from the vendor?

Thanks
Gabriel

#382244 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

1 Answer

Rose Tyler

Support staff

February 2, 2024 at 16:35

Hello, Gabriel,

Thank you for reaching out to us with your query.

To set up an email notification for clients when they receive a message from a vendor, you will need to ensure that your system’s email notification settings are configured correctly. Vendor plugin typically includes an option to enable email notifications for messages.

Please follow these general steps to enable email notifications:

1. Log in to your website’s admin dashboard.
2. Navigate to the settings section of the plugin or platform you are using for vendor communications.
3. Look for ‘Email Notifications’ or a similar section.
4. Enable the option to send an email to the client when they receive a message from a vendor.
5. Configure the email template as required, ensuring it includes all necessary information and is set to be sent to the client’s email address.
6. Save your changes.

If you are unsure of where to find these settings or if your current system does not support this feature, you need to contact the Vendor plugin support or read their documentation.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#382271 Copied
Tagged: client communication automation, vendor response notification, woocommerce automated email, woocommerce email management, wordpress themes, wordpress vendor response
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