Return to previous page

How do I change the header and footer background image?

This topic has 16 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

Stezzie@30

Participant

July 26, 2024 at 09:36

1. How do I change the header background that is pink in colour when I scroll the page? (have attached a photo)
2. How do I change the footer background that has a pink image?
3. How do I set up the newletter on the theme?

I look forward to your response. Thank you

Files is visible for topic creator and
support staff only.

#407092 Copied Theme version: 9.3.16

15 Answers

Tony Rodriguez

Support staff

July 26, 2024 at 12:30

Hello, @Stezzie@30,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you are currently utilizing the header feature via Elementor, we kindly request that you make the necessary adjustments using the Elementor interface within the XStore builders. For detailed customization, please proceed to the advanced settings, select the ‘XStore Sticky Option’, and modify the background color according to your preferences. Remember to save the changes by updating the settings.

For a step-by-step guide on using the new XStore header builder with Elementor, please visit our documentation at:
(https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/)

2/ We would like to kindly direct your attention to our theme documentation, which provides detailed guidance on customizing the footer using Elementor. You can access the documentation at the following link:

(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

Please review the documentation and proceed with editing the footer as per your requirements.

3/ We kindly request that you edit the header through Elementor by adding a newsletter widget. Please configure the settings according to your requirements and ensure the updates are applied.

For your reference, an image has been provided in the private content area.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#407132 Copied

Stezzie@30

Participant

July 26, 2024 at 15:56

Hi, the header is still not changing colour. If you can advise please?

#407178 Copied

Stezzie@30

Participant

July 26, 2024 at 15:57

I also wanted to change the colour of the page header, how do I do this? I have attached a photo for reference.

Files is visible for topic creator and
support staff only.

#407179 Copied

Tony Rodriguez

Support staff

July 27, 2024 at 05:53

Hello, @Stezzie@30,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#407218 Copied

Stezzie@30

Participant

July 28, 2024 at 16:11

Hi, I’ve provided the details in the private content area.
I have spotted some issues with the theme:
1. The header colour is still pink when scrolling down and I would like to change this.
2. The changes I’m making on the theme are not changing for desktop and mobile.
3. When I access my website on mobile, it is the demo theme that appears.
4. The prices for the products for the orginal price and sales price is not appearing.

If you can assist with these things.

Thank you.

Please contact administrator
for this information.

#407409 Copied

Tony Rodriguez

Support staff

July 29, 2024 at 08:18

Hello, @Stezzie@30,

We regret to inform you that we are currently unable to access the backend of your website, as the wp-admin login details provided appear to be invalid. For your reference, we have included a screenshot in the private content area of this message.

To proceed with the necessary support, could you please provide us with valid login credentials? Kindly submit these details in the private content area to ensure security.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
The 8Theme’s Team

Please contact administrator
for this information.

#407486 Copied

Stezzie@30

Participant

July 29, 2024 at 09:50

Sorry about this. I have provided new details in the private content area.

Please contact administrator
for this information.

#407516 Copied

Stezzie@30

Participant

July 29, 2024 at 10:46

I’ve put the url for login in the private content area.

Please contact administrator
for this information.

#407544 Copied

Tony Rodriguez

Support staff

July 29, 2024 at 11:57

Hello, @Stezzie@30,

1/ We would like to inform you that you can change the color of the sticky header by navigating to XStore Builders > Header Builder > Edit Header Templates in your admin panel.

For your convenience, we have prepared a detailed video tutorial to guide you through the process. Please watch the video and follow the steps demonstrated to make the desired changes.

We trust this will be helpful to you.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the static block cache, menu cache, and the ‘remove query string’ options located under XStore > Theme Options > Speed Optimization. You should now be able to see the changes on your website immediately.

Additionally, if you are currently utilizing any cache plugins or a CDN on your site, we kindly suggest disabling them while your site is in development mode. This will ensure that you can see updates and changes without delay.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

We have deactivated the “XStore AMP” plugin under Dashboard, proceed to the “Plugins” section.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#407560 Copied

Stezzie@30

Participant

August 6, 2024 at 12:34

Thank you. Another issue I’m experiencing is when I add a sale price. It doesn’t appear with the original. Can you assist please?

#409045 Copied

Stezzie@30

Participant

August 6, 2024 at 12:37

Here is a screenshot

Files is visible for topic creator and
support staff only.

#409046 Copied

Stezzie@30

Participant

August 6, 2024 at 12:37

And sometimes, I visit my store page and I have an error message. See attachment.

Files is visible for topic creator and
support staff only.

#409047 Copied

Tony Rodriguez

Support staff

August 6, 2024 at 13:25

Hello, @Stezzie@30,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

For your reference, images have been uploaded to the private content area of our support forum.

2/ “429 Too Many Requests” errors, We kindly request your assistance in contacting your hosting provider to address these issues. Additionally, we would appreciate your help in disabling the two features shown in the following screenshot:

– https://prnt.sc/j0s4Jp6Ex2eK

To ensure efficient handling of any future issues and to avoid any inconvenience, please initiate a new topic for each distinct issue on our support forum. This will help us provide you with prompt and accurate assistance.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#409056 Copied

Stezzie@30

Participant

August 6, 2024 at 13:32

Hi, with these two plugins, what would be the name? :
Additionally, we would appreciate your help in disabling the two features shown in the following screenshot:

– https://prnt.sc/j0s4Jp6Ex2eK

#409057 Copied

Tony Rodriguez

Support staff

August 6, 2024 at 13:38

Hello, @Stezzie@30,

We kindly request that you contact your hosting provider for further assistance regarding your inquiry. Should you have any other questions or require additional support from our side, please feel free to reach out.

Best Regards,
The 8Theme Team

#409058 Copied
Tagged: best selling themes, change header image, modify footer background, online store makeover, website design tips, woocommerce customization, woocommerce themes
Viewing 16 results - 1 through 16 (of 16 total)