Return to previous page

How do i know if i correctly updated theme and core plugging

This topic has 10 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Bumaa

Participant

July 2, 2024 at 08:47

Hello, it seems like we updated latest version of theme and core plugging. But, some of pages and containers are looking broken, i think it seems like it is because of update requirement.

So, how do i know if i update it correct? Could you guys please check if is correct? also, tell me how to check it

#402692 Copied Theme version: 9.3.14

9 Answers

Jack Richardson

Support staff

July 2, 2024 at 10:23

Dear @Bumaa,

We hope this message finds you well. We have conducted a thorough review of your website and have not identified any visual issues thus far. To assist us in understanding the specific problems you are encountering, could you please provide us with more detailed information + screenshots ?

Additionally, we recommend viewing our dedicated tutorial on the correct procedures for updating the theme and core plugin. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#402714 Copied

Bumaa

Participant

July 4, 2024 at 04:27

Hello, one template page called “Баг хамт олон” is experiencing problem which looks okay on editing page on mobile version, but on real mobile screen looks broken. Please check it out and help me fix this.

Also, i have attached screenshots.

Thank you very much

Files is visible for topic creator and
support staff only.

#402970 Copied

Jack Richardson

Support staff

July 4, 2024 at 09:22

Dear @Bumaa,

I hope this message finds you well. We have noticed that the URL for the specific template page was not included in your previous correspondence. Unfortunately, without this URL, we are unable to locate the page on your website.

Additionally, it appears that the template may have been manually created by you or implemented using a third-party plugin. This could potentially lead to layout issues on mobile devices.

Could you please provide us with the URL at your earliest convenience? For confidentiality, feel free to send this information through a private communication channel.

Thank you for your attention to this matter. We look forward to resolving it promptly.

Best Regards,
Jack Richardson
The 8Theme Team

#403049 Copied

Bumaa

Participant

July 4, 2024 at 09:31

Hello, thanks for responding back. As you asked me the specific link, i have added it in private content area.

Please contact administrator
for this information.

#403052 Copied

Jack Richardson

Support staff

July 4, 2024 at 10:29

Dear @Bumaa,

Thank you for sharing the URLs with us. However, we are currently unable to review them as we do not have wp-admin access to the website. The URLs you provided require administrative access for viewing.

We kindly request that you grant us the necessary permissions or provide an alternative method to access these URLs.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
8Theme’s Team

#403064 Copied

Bumaa

Participant

July 4, 2024 at 10:34

Hello, i am share the information in private content area.

Thank you,

Please contact administrator
for this information.

#403069 Copied

Jack Richardson

Support staff

July 4, 2024 at 11:29

Dear @Bumaa,

We hope this message finds you well.

Upon review, we have identified that the incorrect offsets of certain blocks on your website are due to the margins being set to negative values, as illustrated in the screenshot provided here: https://prnt.sc/l3p5gPxDIcCm.

It appears that these margin settings were configured manually by your own. As this issue is not related to a bug in our theme, we kindly ask that you review and adjust the margin values appropriately for the affected columns.

Should you require any further assistance or clarification, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#403081 Copied

Bumaa

Participant

July 5, 2024 at 04:09

Hello, even i adjusted it as you recommended me, it still remains the broken. The previous negative values i did was on purpose, because this column looked broken. Then, i tried to adjust it.

i attached screenshot which i adjusted the negative value back to normal, but it still remains same.

Files is visible for topic creator and
support staff only.

#403186 Copied

Tony Rodriguez

Support staff

July 5, 2024 at 10:07

Hello, @Bumaa,

1/ We would like to extend our apologies for any inconvenience caused. Upon reviewing your website, we were unable to locate the specific section depicted in the image you provided.

For your reference, we have conducted a thorough check using a personal mobile device and have recorded a video to illustrate our findings. We hope this will assist in clarifying any discrepancies.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, please describe your request in details what exactly you want or your desired goal so that we will further check it for you and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#403241 Copied
Tagged: correct woocommerce updates, theme updates confirmation, validating core plugin updates, verifying wordpress plugin updates, woocommerce wordpress themes, wordpress theme update check
Viewing 10 results - 1 through 10 (of 10 total)