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How do I update the theme? - by rssfurn - on WordPress WooCommerce support

This topic has 32 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

rssfurn

Participant

April 17, 2019 at 20:53

I am on version 0.0.1. How do I update the theme with the current configuration:
Currently it is set on the child theme and the updated files are different than the current files.

Do I update both files?

Please, contact administrator
for this information.

#212571 Copied Theme version: 0.0.1.

31 Answers

Rose Tyler

Support staff

April 18, 2019 at 07:48

Hello,

I would recommend you to create a staging site (a full copy of live site) and update Royal there. Make sure that everything is ok and only after that update everything on the production site.
As I can see, the version of your parent theme is 2.3, the latest version of Royal is 4.7.3. You need to update the parent theme (follow our documentation – https://www.8theme.com/demo/docs/royal/#installation_upgrade). If you use child theme then child theme files should be updated according to new files.
Setup Wizard should be skipped after the update.
How to update plugins, read here – https://www.8theme.com/faq/
Please note that the latest version of Royal theme is compatible with WooCommerce up to 3.5.x version. New theme version will be released soon and will be compatible with WC 3.6.x.
We can help you with the update, provide us with temporary wp-admin and FTP access to the staging site http://prntscr.com/nadsqw

Regards

#212585 Copied

rssfurn

Participant

April 18, 2019 at 17:48

Help with this would be great. There have been a lot of updates recently with WordPress and plugins so testing and getting it to work on a staging site first would be great.

Thank you for your help.

Please contact administrator
for this information.

#212621 Copied

Olga Barlow

Support staff

April 19, 2019 at 10:51

Hello,

SFTP access does not work:
Command: open “**********************wpengine.com” 2222
Command: Trust new Hostkey: Once
Command: Pass: ******************************
Error: Connection timed out after 20 seconds of inactivity

Do you have any limits for connections from other countries(any black/white list)?

Regards

#212650 Copied

rssfurn

Participant

April 22, 2019 at 20:53

Another problem I am encountering on both websites is when browsing products, the arrow to change images do not work. It only works on the individual product page, not the grid that shows a category of products.

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for this information.

#212798 Copied

Olga Barlow

Support staff

April 23, 2019 at 12:23

Hello,

It’s ok now. Probably that were temporary problems.
We have updated theme and plugins that come bundled with our theme. Check, please.
Some of the third-party plugins that you use generate the notices and use deprecated functions, make sure that all the third-party plugins are up to date.

Regards

#212851 Copied

rssfurn

Participant

April 24, 2019 at 03:11

I am testing the website and I added new notes to what I found.

Please contact administrator
for this information.

#212904 Copied

Olga Barlow

Support staff

April 24, 2019 at 09:27

Hello,

1) What compatibility issues of the 5.0 version of Royal theme and WP 5.1.1 did you find? Could you explain in more details?
2) I don’t see this problem on the updated site https://gyazo.com/8a96979aea6d5e1d8074e02fb94fc36b
3) Notices that you have caused by third-party plugins http://prntscr.com/ng4ycw Disable them one by one to find out which one causes the issue.

Regards

#212920 Copied

rssfurn

Participant

April 25, 2019 at 02:26

1. I found that almost every time I tried to edit any settings including theme settings in the dashboard, it kicked the user out, forcing me login again to the website. None of the changes I tried to save did not work.
Only when a previous version of WordPress was installed that it started working again.

2. I see it working now and I think it may have something to do with the WordPress version.
Any ideas?

3. Is it possible that an included plugin is causing this and needs an update?
Also is it safe to update to Woo Commerce 3.6.2?
I could try disabling plugins and see what happens.

Thank you.

#212963 Copied

rssfurn

Participant

April 25, 2019 at 04:41

3. I disabled plugins that were not needed and there are still errors.
I found the Master Slider disabled and when I tried to enable it I got errors.

Function create_function() is deprecated shows up with Master Slider. Isn’t it a theme plugin?

Thank you for your continued help.

Please contact administrator
for this information.

#212965 Copied

rssfurn

Participant

April 25, 2019 at 04:55

UPDATE:
1. I talked to the webhost and they found a debug mode was on.

I do not know if any of the errors are still valid.

What do I do about the deprecated error on Master Slider?

2. Things seem to be working.
How do I enable the descriptions on the category pages and related products on the product page?

3. I am seeing things displayed improperly on product pages:
https://rssdashdev.wpengine.com/product/mfic-frm-151-s-sc-red/

Thank you.

Please contact administrator
for this information.

#212966 Copied

Olga Barlow

Support staff

April 25, 2019 at 19:07

Hello,

1) Login issues is not related to our theme.
You used out of date version or Master slider. Also, I don’t see any slider created with Master Slider. If you don’t use this plugin then disable it, every additional plugin slows down the site.

2) Edit category and add description http://prntscr.com/ngv32z
To enable Related products go to Theme Options > Single Product > Display related products > on.

3) No, we always show the upsells there with that title. Related products are located below the product tabs. If you want to change the title (instead of “Our offers”) use translation files but instead of translation add the necessary text.

Regards

#213033 Copied

rssfurn

Participant

April 25, 2019 at 23:59

I made some of the changes.
Do you see any potential problems on the website now ?

Is it ready to install the theme on the production website?

#213043 Copied

Olga Barlow

Support staff

April 26, 2019 at 11:10

Hello,

I don’t see problems. I think yes, you can update theme and all the plugins on the production site.
Don’t forget to import options from the stating to production after teme and plugins update.

Regards

#213064 Copied

rssfurn

Participant

May 1, 2019 at 01:30

Hello. Could you please apply the update to the production site?

Thank you.

Please contact administrator
for this information.

#213211 Copied

Olga Barlow

Support staff

May 2, 2019 at 15:25

Hello,

We can’t connect to your production SFTP:
Error: Authentication failed.
Error: Critical error: Could not connect to server
Check the user and pass, please, and provide the correct one.

Regards

#213267 Copied

rssfurn

Participant

May 2, 2019 at 18:47

I tested it. All the information works. It must be set to SFTP though for it to work.

I noticed that sometimes the username and password has extra characters/space added and I had to delete the extra space for it to work.

If it still does not work, then reply with what happened. Thank you.

#213281 Copied

Olga Barlow

Support staff

May 3, 2019 at 14:13

Hello,

Check now. Also, would like to inform you that the latest version of Royal theme includes the option to choose the gallery slider position: horizontal (default) or vertical http://prntscr.com/njxj2g
You can manage this from Theme Options >Single Product > Gallery Images.

Regards

#213336 Copied

rssfurn

Participant

May 3, 2019 at 15:58

URGENT

Thank you for the update.

1. Hovering over/clicking the menus do not allow navigation of the submenus as was possible before.

When temporarily switching themes, the menus pop up instantly so it appears to be a theme issue.

When disabling all plugins other than core and woocommerce, the issue was still there.

Updating wordpress did not affect the issue in any way. The submenus still would not show up.

2. The webhost needed to restore the theme to its last state so an update is needed again.

How can this be fixed?

Thank you.

Please contact administrator
for this information.

#213347 Copied

rssfurn

Participant

May 4, 2019 at 08:47

Notes

Please contact administrator
for this information.

#213361 Copied

Olga Barlow

Support staff

May 6, 2019 at 14:45

Hello,

Sorry, I was out of the office on the weekend. I see that you changed the version back.
Can we update theme again? Do you have the mentioned problem on the staging site?

Regards

#213418 Copied

rssfurn

Participant

May 6, 2019 at 20:59

Hello. The issue with the menu was on the production and staging website after the update.
Although the production website menu is all the matters.

The submenus are not accessible after the update.

More notes in the private content area.

Thank you.

Please contact administrator
for this information.

#213429 Copied

Olga Barlow

Support staff

May 7, 2019 at 09:52

Hello,

Navigation menu permission warning is related to extra options that our theme has for the menu http://prntscr.com/nlfxx0 You can get detailed information if follow link https://wpfront.com/user-role-editor-pro/navigation-menu-permissions/#navigation-menu-permission-warning

Our theme does not have the option to open the drop-down menu by click. Did you implement it by yourself? Then check child theme on the staging site and your code, probably it should be fixed according to the updated theme structure. Sorry, but we don’t have a deal with the custom code of our clients, it’s not included in our support. We can help you only with issues related strictly to existing theme options.

Regards

#213460 Copied

rssfurn

Participant

May 8, 2019 at 21:39

Can you please update the theme again on the production website and make sure the submenus show up properly?
As long as the submenus show up upon hover and you could get to the submenu, that is fine.

Thank you.

Please contact administrator
for this information.

#213570 Copied

Olga Barlow

Support staff

May 9, 2019 at 10:22

Hello,

Updated. Check, please. Problem was caused by the following code in the child theme functions.php http://prntscr.com/nmce3c menu-parent-item class was removed. I have replaced it with menu-item-has-children. Check if this is ok for you, improve your code according to your need if not.

Regards

#213587 Copied

rssfurn

Participant

May 10, 2019 at 00:46

Thank you.

New issues listed in the private content area.

Please contact administrator
for this information.

#213617 Copied

Rose Tyler

Support staff

May 10, 2019 at 10:35

Hello,

Please describe the problem in more details with screenshots.

Regards

#213657 Copied

rssfurn

Participant

May 10, 2019 at 22:41

The remaining issue is that all the product short descriptions disappeared from the site category pages (both versions of the theme).

Please contact administrator
for this information.

#213688 Copied

Rose Tyler

Support staff

May 12, 2019 at 11:48

Hello,

Do you mean that products, on the page of a category, do not have a short description – http://prntscr.com/nnhykj under the title? If so, was that achieved by additional customization in files? By default, the text of description doesn’t show on products grid. You need to open the quick view window or single product page to see the description. We are not responsible for additional customization in files.
If you mean something else, please give me more details about how it was before the update and what exactly of our theme functionality doesn’t work.

Regards

#213718 Copied

rssfurn

Participant

May 12, 2019 at 23:32

This was already part of the functionality and disappeared after the update.

Could you please tell me where the modification is or transfer it from the staging to the production website?

It transferred one of the first times you updated the theme but the recent update was without it.

Thank you for your continued help. I think there are still some incompatibilities with the newest OS because the timeout issues disappeared when downgrading wordpress to 4.9

Please contact administrator
for this information.

#213728 Copied
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