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How to apply white label to child theme using the xstore whitelabel

This topic has 3 replies, 3 voices, and was last updated 8 months, 4 weeks ago ago by Andrew Mitchell

  • Avatar: KareemRaheem
    Fareed Fares
    Participant
    March 22, 2024 at 20:30

    I applied white label it worked on main theme only but not on the child

    #388162 Copied Theme version: 9.2.9
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 23, 2024 at 07:45

    Hello, @KareemRaheem,

    Thank you for contacting us and for using XStore.

    1/ We have conducted a thorough review on our test environment and can confirm that the functionality in question is operating as expected when utilizing the child theme. It appears that the issue is isolated to your website alone. https://imgur.com/4eSzJ9z

    2/ Please read our theme documentation here: https://www.8theme.com/documentation/docs/white-label-branding-plugin/

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #388182 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 24, 2024 at 09:31

    Dear Fareed Fares,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #388322 Copied

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The issue related to '‘How to apply white label to child theme using the xstore whitelabel’' has been successfully resolved, and the topic is now closed for further responses

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