This topic has 30 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow
Under Theme Options > Header Styles
I’ve set the Header background color to yellow. However, it is still showing as pink.
Can i fix this without having to write CSS?
Thanks!
Hello,
Please provide temporary wp-admin access.
Regards
Here you go!
Hello,
Delete this custom CSS code https://prnt.sc/t65h0u and change the color via Theme options > Header Styles > Header background.
Regards
My Google Map isn’t working anymore. I see this message “Do you own this website?” when i go to the page. How can we fix this?
Hello,
Google map is a paid service, so you must enable billing http://prntscr.com/tluhn0 https://developers.google.com/maps/gmp-get-started and use API key. In another case, you will have the title “for development purposes only” http://prntscr.com/tluj7f
Regards
The Xstore System Requirements page keeps showing a warning that the Max execution time on my server = 0.
The /phpinfo.php file on the server says its 120.
whats going on here? Thanks!
Hello,
If your server has the necessary limit then just ignore that warning.
Regards
When I update the theme from version 7.0.2 to 7.1.2. my header reverts to the theme default and I lose all of my customization. How do i update without breaking the header? Thanks!
Hello,
You need to create header using header builder first and then update theme to the latest version because the built-in header was removed in version 7.1.
We can help you with this if you provide temporary WP Dashboard access to your site.
Regards
Is their an automated process to create the headers? I’ve got several sites to update this month.
Hello,
You missed the password. What is the password for that user?
Regards
You can reset using that email address.
Hello,
Could you, please, just generate the pass and reply back with this in the Private content area?
That email is not available for the support staff at this moment.
Regards
New PW
Hello,
Thank you.
Check now.
Regards
Yup, this header looks good after the updates Thank you!
How can I update my other sites using the theme so the headers don’t break?
Hello,
Just create a header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG before updating the theme to the new version.
Or provide us with WP Dashboard access and we’ll help you with header creation.
Regards
Regards
If you could help me set up the headers for these 2 sites I’d really appreciate it!
Hello,
Check now.
Regards
Thank you. The spacing looks a little off though, especially here: https://www.architecturalminerals.com/about-us/
Is there way to save this, but revert back so I can compare between the 2 and adjust as needed? Thanks!
Hello,
There is no option to switch between header builder and built-in header in this version of theme. It requires the downgrading of the theme version. If you need to add space on that page then just edit the page and add either padding or margin depending on what you need http://prntscr.com/vtjlvq
Regards
Can you help me with another header that I’m having the same problem with after updating?
Thank you!
Hello,
We can’t log in to your Dashboard using credentials that you provided http://prntscr.com/vwbvo0
Check the pass and provide the correct one.
Regards
updated info attached. Thanks!
Hello,
Updated. Check now.
Regards
Thank you. After the latest updated I’ve noticed 2 new problems though.
1. Most, but not all of the time, the slider on the home page does not extend all the way to the right side of the page. I tried changing the row settings but this didn’t resolve the issue.
2. The Instagram posts are not displaying. I reconnected the account but still have the issue.
Hello,
1) Very often it’s related to the cache plugin. Try to deactivate it and check after that.
2) Instagram is ok http://prntscr.com/w0pla6
Regards
It looks like the xstore wordpress theme has added a new et-portfolio-style.css file that is overriding my designs on the Portfolio page. How do I edit or disable that file?
(i extended my support through 31 Dec 2021 but am not able to start a new topic.)
Thanks
Hello,
Edit the child theme functions.php file and replace
<?php
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
function theme_enqueue_styles() {
etheme_child_styles();
}
with
<?php
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
etheme_child_styles();
}
Clear cache and let me know if you still have issue with the styles after that.
What error do you get while trying to create the new topic?
Regards
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