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How to change the font size for non-discounted prices

This topic has 10 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

Ombi

Participant

August 22, 2024 at 07:45

Hi, How do I make the crossed out price appear smaller? and the discount price becomes red.and it seems, after I updated to the latest version of Woo, the message child theme is not compatible with the latest version of Woo appears.

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#411095 Copied Theme version: 9.3.17

9 Answers

Tony Rodriguez

Support staff

August 22, 2024 at 09:54

Hello, @Ombi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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Ombi

Participant

August 23, 2024 at 04:20

Okeee

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#411226 Copied

Tony Rodriguez

Support staff

August 23, 2024 at 06:13

Hello, @Ombi,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Our technical team has made the following updates:
1. We modified the product archive layout using the XStore Builder > Product Archive Builder via Elementor. Specifically, we have changed the sale price color to red as per your request.
2. We have also added custom CSS code to adjust the appearance of the crossed-out prices, making them appear smaller.

For your reference, we have uploaded images detailing these changes in the private content area of your account.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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Ombi

Participant

August 23, 2024 at 16:51

I’ve tried clearing the cache but haven’t seen any changes, I’ll take a look again tomorrow.

After updating the latest theme this afternoon, the message “array” appeared as seen in the image at the top of the header.

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#411395 Copied

Tony Rodriguez

Support staff

August 24, 2024 at 07:56

Hello, @Ombi,

Thank you for your response.

1/ Thank you for letting us know. We appreciate your patience. If clearing the cache didn’t resolve the issue, please let us know any additional details or error messages you’re encountering. We’re here to help and will do our best to get this sorted out for you.

2/ We are currently unable to access your website and require valid wp-admin credentials to proceed. Could you please provide these details in the private content area? This will enable us to closely review your settings and offer the necessary assistance.

Thank you for your cooperation.

Best regards,
8Theme’s Team

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#411434 Copied

Ombi

Participant

August 24, 2024 at 14:10

You can see the words “array” on our main domain.

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#411470 Copied

Rose Tyler

Support staff

August 24, 2024 at 14:35

Hello, @Ombi,

We hope this message finds you well. We understand your concerns regarding the recent theme update. Typically, such updates do not lead to the issues you’ve described, and we have not observed similar problems with other customers.

To investigate this matter thoroughly and provide you with the necessary support, we kindly request temporary access to your site’s wp-admin and FTP. This will enable us to diagnose the issue more effectively and ensure a swift resolution.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

#411473 Copied

Ombi

Participant

August 24, 2024 at 17:59

I have tried deactivating some plugins, this message is coming from woocommerce. when I deactivate it it disappears.

At the moment we can’t give access, because there is a lot of data in it.

#411485 Copied

Rose Tyler

Support staff

August 25, 2024 at 07:10

Hello, @Ombi,

We appreciate your prompt response.

Here is a link to the WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

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