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How to configure sending Email for pending or on-hold orders?

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

Liza

Participant

May 15, 2024 at 20:41

1. Currently, store admin is not receiving email for anything but completed order statuses. So pending order is completely hidden until store admin access Woo.
2. What about client email notification as a reminder of a pending order?

Help.

#395357 Copied Theme version: 9.3.10

4 Answers

Rose Tyler

Support staff

May 16, 2024 at 07:13

Hello, Liza,

Thank you for reaching out to us with your concerns regarding email notifications in WooCommerce.

Please check how it works when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Best Regards,
8Theme’s Team

#395398 Copied

Liza

Participant

May 16, 2024 at 08:53

I know that it works the same way but Xstore suppose to enhance Woo functionality, doesn’t it? ?
I’m asking if there is a simple way to add those?

#395420 Copied

Rose Tyler

Support staff

May 16, 2024 at 09:03

Hello, Liza,

Thank you for reaching out to us with your query.

For specific functionalities you’re asking about, it might be best to consult directly with the WooCommerce support team. They offer a wealth of knowledge and can provide detailed guidance on how to add or modify features directly within the WooCommerce plugin.

You can reach out to WooCommerce support via their official support forum here: [WooCommerce Support Forum](https://wordpress.org/support/plugin/woocommerce/). The forum is free and they are quite responsive to all types of inquiries.

We appreciate your understanding and are here to assist with any other questions you might have regarding XStore’s features.

Best Regards,
8Theme’s Team

#395421 Copied

Andrew Mitchell

Support staff

September 4, 2024 at 20:20

Dear Liza,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413075 Copied
Tagged: best selling themes, configure sending email, email setup guide, on-hold orders, pending orders, woocommerce email configuration, woocommerce themes
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