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How to contact wp rocket support team. there is some issue

This topic has 11 replies, 4 voices, and was last updated 2 years, 11 months ago ago by alex

aurangzebaa

Participant

December 31, 2021 at 19:37

their heartbeat option is not working as expected.

i had to install a separate heartbeat plugin

pls tell

#313528 Copied Theme version: 8.0.11

10 Answers

Rose Tyler

Support staff

January 2, 2022 at 10:30

Hello,

We are not developers of this plugin, so check their official site – https://wp-rocket.me/support/ https://wp-rocket.me/contact/

Regards

#313553 Copied

aurangzebaa

Participant

January 3, 2022 at 16:17

yes i know but since its licensed by you guys, I cannot ask them anything so please help me with this

#313594 Copied

Rose Tyler

Support staff

January 3, 2022 at 16:55

Where did you find such info? We are compatible with the plugin, but it doesn’t come bundled with our theme.

Regards

#313596 Copied

aurangzebaa

Participant

January 4, 2022 at 11:29

yes it is included in the theme. its appearing in the plugin installer thing with a premium green color tag

#313621 Copied

Olga Barlow

Support staff

January 4, 2022 at 17:38

Hello,

Explain in more detail what exactly is wrong with the plugin option on your site? Provide screenshots for better understanding. Also, I suppose that plugin support will ask about WP Dashboard and FTP access to your site to check the issue in more detail because it’s difficult to help by screenshots only.

Regards

#313667 Copied

aurangzebaa

Participant

January 5, 2022 at 10:15

right now the main issue is that there is layout shift and I’m unable to solve it that is due to wp rocket or slider revolution. please provide me their access so that i can ask them

give them the link to my site and ask how should I solve it and ill see if I can provide the details

#313729 Copied

Olga Barlow

Support staff

January 5, 2022 at 13:10

Hello,

Check this article on their site https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift/

They won’t be able to help you from the plugin side because it’s related to your content. Actually, I don’t understand why do you use the Revolution slider for the first section if you have only 1 slide? Use the simple row with the BG image and texts and buttons inside the row content. It would help you to avoid shifts I suppose. Anyway, you may try and check.

Regards

#313753 Copied

aurangzebaa

Participant

January 5, 2022 at 13:12

my clients wants me to use the slider since this will help to add more pictures in the future and less disruptions on the frontend. what exactly is the issue with content?

the slider element is loading at first and does not appear due to which rest of elements takes its space so if u have any advice please give since I have already read the given link and it did not help.

please help me

#313754 Copied

Olga Barlow

Support staff

January 5, 2022 at 13:51

Hello,

Try to enable Designate Space on Page option that Revolution slider has for these purposes
https://www.sliderrevolution.com/documentation/module-general-settings/
If it also does not help then we don’t have more solutions. Contact Revolution slider support team in this case.

Regards

#313764 Copied

alex

Participant

January 16, 2022 at 11:04

Hey Support Help me issue i have try many time.. but cannot support valid licences..

pls solve my issue i have many time try

WP Rocket There seems to be an issue validating your license. Please see the error message below.

“License validation failed. This user account is blocked.
Please see this guide for more info. “

Please contact administrator
for this information.

#314517 Copied
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