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How to disable the spinning circle? Take too much time :-(

This topic has 10 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Pit

Pit

Participant

March 23, 2023 at 12:22

Hi
How to disable the spinning circle?
When opening the store page on the phone, you can see a spinning circle – the content does not load, it takes time to load, sometimes you have to move the page to load the content.
I send pic
Kindest regards

Please, contact administrator
for this information.

#350961 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

9 Answers

Rose Tyler

Support staff

March 23, 2023 at 13:21

Hello, Pit,

Thank you for contacting us and for using XStore.

Please check the settings of the element and disable lazy loading, for example, https://prnt.sc/wk9S-hClZ2UE https://prnt.sc/QxU9nVgq_-on

Kind Regards,
8theme team

#350967 Copied

Pit

Participant

March 23, 2023 at 14:37

Hi
Lazy is off
I send pic
Regards

Please contact administrator
for this information.

#350992 Copied

Rose Tyler

Support staff

March 23, 2023 at 14:47

Hello, Pit,

Thank you for the reply.

Please provide temporary wp-admin access, so we can take a closer look.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#350996 Copied

Pit

Participant

March 27, 2023 at 07:24

Hello,
I send access.
Kindest regards

Please contact administrator
for this information.

#351366 Copied

Pit

Participant

March 27, 2023 at 07:28

The problem is mainly on mobile, you have to move the screen to load the content

#351367 Copied

Tony Rodriguez

Support staff

March 27, 2023 at 08:08

Hello PR,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We have reviewed your website and determined that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the image provided at the following link for further reference: https://postimg.cc/Ff4v2DLg

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, clearing the browser cache, and then checking again.

We have recorded a video for you on your website, please watch it in its entirety for better reference. Please refer to the private content area to view the video link.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#351370 Copied

Pit

Participant

March 27, 2023 at 09:06

Can you tell me plase, what the plugin is?
I send pic
Regards

Please contact administrator
for this information.

#351377 Copied

Rose Tyler

Support staff

March 27, 2023 at 12:06

Hello PR,

It is an extension for Chrome browser – https://chrome.google.com/webstore/detail/wappalyzer-technology-pro/gppongmhjkpfnbhagpmjfkannfbllamg

Kind Regards,
8theme team

#351403 Copied

Pit

Participant

March 27, 2023 at 13:58

Thanks a lot for your help and plugin
Kindest Regards

#351419 Copied
Tagged: circle, disable, spinning, themes, time-saving, woocommerce, wordpress
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