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How to fix that checkout page not appearing

This topic has 10 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

Mahamud Hassan

Participant

February 8, 2025 at 14:00

Hi,

When I click on Buy Now or Proceed to checkout it should take me to the checkout page but it’s not happening, It’s taking me to the product page instead. On this page – https://timefusion.shop/checkout-2/. Now, how can I fix that?

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#433748 Copied Theme version: 9.4.6

9 Answers

Rose Tyler

Support staff

February 9, 2025 at 09:09

Hello, Mahamud Hassan,

Thank you for contacting us and for using XStore.

https://prnt.sc/dYZaHw6pIpnY

Warm Regards,
The 8Theme Team

#433791 Copied

Mahamud Hassan

Participant

February 9, 2025 at 10:58

You didn’t tell me what I have to do there, I have change it to checkout mega market page but still it taking me to the product page when I click on Buy now or proceed checkout. What to do now?

#433808 Copied

Rose Tyler

Support staff

February 9, 2025 at 11:37

Hello, Mahamud Hassan,

Shop page should be selected in Woocommerce plugin settings > Products > Shop page – https://prnt.sc/dYZaHw6pIpnY
Please select Shop page https://prnt.sc/dYZaHw6pIpnY , then clear the cache and check the result.

Warm Regards,
The 8Theme Team

#433815 Copied

Mahamud Hassan

Participant

February 9, 2025 at 12:03

The shop page is already selected from the first time and still now but it’s not working.

#433819 Copied

Rose Tyler

Support staff

February 9, 2025 at 13:05

Hello, Mahamud Hassan,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#433825 Copied

Mahamud Hassan

Participant

February 9, 2025 at 14:01

I have fixed it. It showing the checkout page now but it shows multi-step checkout page, how can I set the one page checkout? Check the screenshot please.

Files is visible for topic creator and
support staff only.

#433829 Copied

Rose Tyler

Support staff

February 9, 2025 at 14:17

Hello, Mahamud Hassan,

We appreciate your prompt response.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-checkout-page-builder-with-elementor/

Warm Regards,
The 8Theme Team

#433830 Copied

Mahamud Hassan

Participant

February 9, 2025 at 14:26

Solved! Thank you so much!

#433831 Copied

Rose Tyler

Support staff

February 9, 2025 at 15:00

Hello, Mahamud Hassan,

You’re welcome!

Warm Regards,
The 8Theme Team

#433833 Copied
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How to fix that checkout page not appearing

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