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How To Get Rid Of Black Bars - by Chris Barrett

This topic has 4 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

  • Avatar: chris.barrett
    Chris Barrett
    Participant
    December 8, 2017 at 16:17

    Ive embedded a 4.3 movie on a page using video player and chosen the 4.3 ratio but it still apears with the black bars (16.9)

    Would appreciate your help, thanks in advance

    #179747 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2017 at 16:44

    Hello,

    Do you use latest version of Visual composer plugin https://www.8theme.com/download-plugins/ ?
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #179748 Copied
    Avatar: chris.barrett
    Chris Barrett
    Participant
    December 8, 2017 at 17:52

    Yep, just installed and it hasn’t changed the format.

    Please, contact administrator
    for this information.
    #179751 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 9, 2017 at 12:51

    Hello,

    Sorry, but your Youtube video is with these black bars http://prntscr.com/hl5qwn Choose the video that does not have them.

    Regards

    #179775 Copied
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