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How to hide out of stock products from website

This topic has 6 replies, 3 voices, and was last updated 5 months ago ago by Jack Richardson

Hassan

Participant

October 23, 2024 at 11:10

Hello,

We would like to hide ALL our OUT OF STOCK items from the search and shop pages.

How do we do this?

I have enabled ‘hide out of stock products from the catalogue’ however the items are still showing up on my search results.

Please can you assist?

Thanks

#420133 Copied

5 Answers

Rose Tyler

Support staff

October 24, 2024 at 07:30

Hello, Hassan,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Hassan

Participant

October 29, 2024 at 13:11

Please see private content area.

thanks

Please contact administrator
for this information.

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Jack Richardson

Support staff

October 29, 2024 at 15:00

Dear @Hassan,

I hope this message finds you well.

Could you kindly provide us with the specific product you are attempting to search for, which appears in your search results? Please note that our search query includes snippets that prevent out-of-stock products from being displayed when the WooCommerce setting to hide such products is enabled. Therefore, these products should not appear in the search results.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

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Hassan

Participant

October 30, 2024 at 12:59

please see private content area

Please contact administrator
for this information.

#421013 Copied

Jack Richardson

Support staff

October 30, 2024 at 14:48

Dear @Hassan,

I hope this message finds you well.

Could you kindly review the following screenshot: https://prnt.sc/XDfLrKbt0o4w. We would appreciate it if you could provide us with the steps you follow to search for this product and how it appears in your search results.

Thank you in advance for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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