How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.

Hello, @JamesG,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Following the recent update of the XStore theme and the core plugin, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @JamesG,

Thank you for your response.

1/ We regret to inform you that we are currently experiencing difficulties accessing the wp-admin URL of your website, as indicated here: https://ibb.co/9Yzw39X

To assist you effectively, we kindly request that you provide us with a valid wp-admin URL along with the necessary credentials. This will enable us to examine your settings in detail and offer the appropriate support.

Thank you for your cooperation.

2/ We would like to offer further assistance in resolving your issue. Kindly proceed by copying and pasting the following CSS code into the designated area of your theme settings. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and insert the code provided below:

.et_element.et_b_header-logo img.et_b_header-logo-img {
    box-shadow: 0px 0px 10px 0px rgba(0,0,0,0) !important;
}

The result should look like this https://ibb.co/S0v0r9F

Best Regards,
The 8Theme Team

Hello, @JamesG,

We are pleased to inform you that the CSS code you recently implemented has successfully rectified the issue with the box frame surrounding your logo. For your convenience, we have attached an image to serve as a reference in private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @JamesG,

Thanks you for your response.

We kindly request that you provide us with the URL for your WordPress administrative panel, as well as the corresponding access credentials. Please ensure that this information is submitted through a secure, private channel to maintain confidentiality.

Once we have received these details, our team will be able to review and provide you with the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @JamesG,

We are currently experiencing difficulties accessing the wp-admin login for your website due to existing restrictions. For your reference, we have provided a screenshot of the issue in the private content area.

I am attempting to access your site from Pakistan, and it appears that our country and IP address may be blocked. We kindly request that you whitelist our country and IP address to enable us to proceed with the necessary checks and provide you with the appropriate assistance.

Thank you for your attention to this matter. We look forward to your prompt response to facilitate our continued support.

Best Regards,
8Theme’s Team

Hello, @JamesG,

Sure, Take your time.

Warm regards,
The 8Theme Team

Dear James,

We hope this message finds you well.

We have recently identified and addressed a concern regarding the naming of a background image on our platform. To rectify the issue, we have renamed the image and successfully re-uploaded it. As a result, the header background image should now be functioning correctly.

For your convenience, here is the link to the updated image: https://prnt.sc/vJDO3AP6Eu6H

We kindly request that you take a moment to review the changes and confirm that everything is in order on your end.

Thank you for your attention to this matter. We appreciate your cooperation.

Warm regards,
The 8Theme Team

Dear James,

We recommend utilizing a resolution of 1920×120 pixels for optimal quality. Additionally, please ensure that the file is compressed to the smallest size feasible without compromising its integrity.

Kind regards,
The 8Theme Team

Dear JamesG,

We would like to inform you that we have successfully implemented the following custom CSS into your website’s theme configuration:

.sticky-on .header-main {
    background-image: url("https://buzz-insta.com/wp-content/uploads/4-3.png");
}

This addition has been made under the following navigation path: Theme Options > Theme Custom CSS > Global CSS.

Could you please take a moment to review the changes at your earliest convenience?

Best Regards,
The 8Theme Team

Hi @JamesG,

You are welcome!
If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area – https://themeforest.net/downloads

Kind Regards,
8theme team