How to remove burger menu on desktop and few more issues

Hello, @Sun,

We hope this message finds you well.

1/ We would like to provide you with guidance on how to remove the burger menu from the Header Main specifically for desktop view. Kindly follow the steps outlined below:

1. Access your website’s dashboard.
2. Proceed to ‘XStore’ followed by ‘Theme Options’.
3. Select ‘Header builder’.
4. Click on the ‘Desktop’ tab.
5. Locate and remove the mobile menu widget from the header.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have prepared a video tutorial to assist you with this process. Please view the video at the following link: https://streamable.com/x5mq4b

2/ We are currently experiencing difficulties accessing the backend of your website through the provided link: https://ibb.co/6NSjtXV. To proceed with our support and assistance, we kindly request that you share the correct and functional WordPress admin login credentials.

For security purposes, please ensure that you submit these details within the private content area designated for such sensitive information.

3/ Should you desire to alter the placeholder text within the header search bar, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Enter the ‘Header builder’.
4. Select ‘Search’.
5. Here, you will have the opportunity to modify or input new placeholder text according to your preferences.
6. Once completed, please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. You may view the image by following this link: https://ibb.co/k6JPwqk

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team.

Hello, @Sun,

Thank you for your response.

1/ We are pleased to inform you that the technical issue affecting your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has deactivated the weLaunch Framework plugin, which has addressed the problem where the building blocks within the header builder appeared white.

For your convenience, we have provided a reference image to illustrate the resolved issue: https://ibb.co/x8M3YxL

2/ We have conducted a thorough review of your website and are pleased to inform you that we have not identified any issues. However, we have noticed that the zoom functionality for product images on the single product page is currently disabled. For your convenience, we have provided a reference image which can be viewed at the following link: https://ibb.co/3sgwXhn

Additionally, It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Dear Sun,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team