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How to remove the border line below sticky header

This topic has 9 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

vidomarketing

Participant

August 4, 2023 at 04:13

Hi there,

how do i remove the border line below sticker header like the screenshot below:
https://ibb.co/jkxDW35

I change the border to none, but it still show

Please, contact administrator
for this information.

#363655 Copied Theme version: 9.1.12

8 Answers
Rose Tyler

Support staff

August 4, 2023 at 05:03
Hello, Vidomarketing,

Thank you for contacting us and for using XStore.

Please use the next custom CSS code:
```
#header.sticky-on>[class*=header-wrapper]>.sticky:last-of-type, #header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div {
    box-shadow: none;
}
```
We hope this answer is helpful.

Kind Regards,
8theme team
#363656 Copied
Tony Rodriguez

Support staff

August 4, 2023 at 05:07
Hello, @vidomarketing,

Thank you so much for purchasing our theme and contacting our support center.

In order to remove the border line below the sticky header, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. After that, please clear your browser cache and revisit your site.
```
#header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div {
  box-shadow:  none !important;
}
```
We hope this will solve your issue.

Best Regards,
8Theme’s Team
#363658 Copied
vidomarketing

Participant

August 7, 2023 at 05:40

Hi @Rose Tyler @Tony Rodriguez

I tried both the css code, it still show the shadow…

Please contact administrator
for this information.

#363824 Copied

Tony Rodriguez

Support staff

August 7, 2023 at 05:50

Hello, @vidomarketing,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#363826 Copied

vidomarketing

Participant

August 7, 2023 at 07:43

ok i send in private area

Please contact administrator
for this information.

#363836 Copied

Tony Rodriguez

Support staff

August 7, 2023 at 08:11

Hello @vidomarketing,

We are unable to access your site. Please ensure that the details you have provided are valid and working so that we can assist you further.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#363839 Copied

vidomarketing

Participant

August 7, 2023 at 17:14

sorry, typo with extra “1” at the end of the username. Please try again, thanks!

Please contact administrator
for this information.

#363903 Copied

Tony Rodriguez

Support staff

August 8, 2023 at 05:32

Hello, @vidomarketing,

Thank you for providing us with your login details. Upon reviewing your site, we have discovered that there is no box shadow present below the sticky header when in customizer mode, and it appears to be functioning correctly. However, it does appear on the site’s front end.

We kindly request you to review the attached screenshot for your reference.

in customizer mode: https://postimg.cc/tspthXcP
On-site front-end: https://postimg.cc/ctd4FbGD

We suggest that you attempt to temporarily disable any caching (CDN) and cache plugins, Flush the server cache completely and clear the browser cache, and then check again.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#363914 Copied
Tagged: border line, remove, sticky header, template, woocommerce, wordpress
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