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How to remove unknown box showing on main menu

This topic has 5 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Tony Rodriguez

gcl

Participant

November 24, 2022 at 12:19

Hi, I have a box that shows up when first using the menu, if I go back to the menu after scrolling away it doesn’t show in the same way.

#339480 Copied Theme version: 8.3.7

4 Answers

Tony Rodriguez

Support staff

November 24, 2022 at 12:25

Hello, @gcl,

Could you please share the screenshot of that unknown box showing on the main menu, for my better understanding, you can use this website to share the screenshot: https://postimages.org/

And also I need your site WP Admin URL and Credentials as listed below, in the private content area of this topic, so that I will further check it for you on your site and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#339482 Copied

gcl

Participant

November 24, 2022 at 13:11

Thank you, please see private content area.

Please contact administrator
for this information.

#339494 Copied

gcl

Participant

November 24, 2022 at 13:13

https://i.postimg.cc/bJW2CZzy/unknown-box.jpg
Please see screenshot

#339495 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 14:33

Hello, @gcl,

Your issue has been solved please check back to your site now after removing the browser cache: https://postimg.cc/N9C8KZPt I have turned OFF the Menu cache and Dropdown Menu Ajax Loading from XStore >> Theme Settings >> Speed Optimization Wizard and it resolved the issue.

Regards 8Themes Team.

#339502 Copied
Tagged: main menu, remove, templates, unknown, woocommerce, wordpress
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The issue related to '‘How to remove unknown box showing on main menu’' has been successfully resolved, and the topic is now closed for further responses

How to remove unknown box showing on main menu

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