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How to remove unknown box showing on main menu

This topic has 5 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

gcl

Participant

November 24, 2022 at 12:19

Hi, I have a box that shows up when first using the menu, if I go back to the menu after scrolling away it doesn’t show in the same way.

#339480 Copied Theme version: 8.3.7

4 Answers

Tony Rodriguez

Support staff

November 24, 2022 at 12:25

Hello, @gcl,

Could you please share the screenshot of that unknown box showing on the main menu, for my better understanding, you can use this website to share the screenshot: https://postimages.org/

And also I need your site WP Admin URL and Credentials as listed below, in the private content area of this topic, so that I will further check it for you on your site and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#339482 Copied

gcl

Participant

November 24, 2022 at 13:11

Thank you, please see private content area.

Please contact administrator
for this information.

#339494 Copied

gcl

Participant

November 24, 2022 at 13:13

https://i.postimg.cc/bJW2CZzy/unknown-box.jpg
Please see screenshot

#339495 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 14:33

Hello, @gcl,

Your issue has been solved please check back to your site now after removing the browser cache: https://postimg.cc/N9C8KZPt I have turned OFF the Menu cache and Dropdown Menu Ajax Loading from XStore >> Theme Settings >> Speed Optimization Wizard and it resolved the issue.

Regards 8Themes Team.

#339502 Copied
Tagged: main menu, remove, templates, unknown, woocommerce, wordpress
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How to remove unknown box showing on main menu

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