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How to remove YouTube pop up video in demo

This topic has 4 replies, 2 voices, and was last updated 1 days, 19 hours ago ago by Tony Rodriguez

Jae

Participant

January 4, 2025 at 07:55

I installed a demo and every time I refresh to “home” the YouTube installation video pops up. Where can I delete this?

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#429496 Copied Theme version: 9.4.6

3 Answers

Tony Rodriguez

Support staff

January 4, 2025 at 09:53

Hello, @Jae,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to review your website as it appears to be in maintenance mode. To assist you further, we kindly request that you provide us with access to your website’s WordPress admin panel. You may share the login credentials securely in the private content area.

Once we have access, we will be able to thoroughly review your settings and provide the necessary support.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

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Jae

Participant

January 4, 2025 at 11:57

Hi Tony,

Now you can review my website.
Thank you.

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Tony Rodriguez

Support staff

January 4, 2025 at 12:50

Hello, @Jae,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we made edits to the slider and removed the YouTube video layer, which resolved the problem. For your reference, we have included an image in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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