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How to show the products brand on Single Product Page Sidebar?

This topic has 13 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Keira_girl

Participant

February 1, 2020 at 13:36

Hello team,
This was visible by default in some previous versions of XStore, but since I’m using Single Product layout Builder it’s not showing.
Can you please help? I really liked that addition and was helpful for customers to navigate through a brand’s collection.

Thanks in advance!

Please, contact administrator
for this information.

#229225 Copied Theme version: 6.2.9 WooCommerce version: 3.8.1.

12 Answers

John Holden

Support staff

February 2, 2020 at 04:31

Hi,

Theme Options > WooCommerce (Shop) > Shop elements > Brands > Show Product Brands On Single Product Page and Choose The Location For Brands.

Regards,
Hung PD

#229235 Copied

Keira_girl

Participant

February 8, 2020 at 14:15

Thanks, but it’s still not working.
Also it was enabled from before (!)
There must be some kind of conflict.

Please contact administrator
for this information.

#229508 Copied

John Holden

Support staff

February 10, 2020 at 05:24

Hi,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#229530 Copied

Keira_girl

Participant

February 11, 2020 at 16:03

Hello, don’t worry I totally understand.
I also appologize for my delay.
You can check the private content area for credentials.
Please let me know if something is not working.

Thanks!

Please contact administrator
for this information.

#229659 Copied

Olga Barlow

Support staff

February 11, 2020 at 18:12

Hello,

Our user has limited permissions http://prntscr.com/r0u9se and we can’t check the backend settings. Please, change permissions to allow us to edit products and Theme Options.

Regards

#229663 Copied

Keira_girl

Participant

February 13, 2020 at 08:42

Hello,

Sorry for that, you may please try again now.

Regards

#229740 Copied

Olga Barlow

Support staff

February 13, 2020 at 17:20

Hello,

1) Now we can’t check your site without VPN
2) We can’t connect to your FTP now http://prntscr.com/r1vn8m Do you have any black/white list on your server for connections from other countries?

Regards

#229768 Copied

Keira_girl

Participant

February 14, 2020 at 07:47

Hello,

I’ll contact my provider and answer to you as soon s possible.

Thanks for your patience.

#229791 Copied

Keira_girl

Participant

February 14, 2020 at 09:09

Hello,

About the VPN they asked your IP to white-list it if necessary.

Please try to login with the new credentials below.

Regards

Please contact administrator
for this information.

#229795 Copied

Olga Barlow

Support staff

February 14, 2020 at 10:19

Hello,

We have fixed the issue. Check now.

Regards

#229804 Copied

Keira_girl

Participant

February 14, 2020 at 11:08

Thanks so much, and I apologize again for the difficulties I caused you..

#229808 Copied

Olga Barlow

Support staff

February 14, 2020 at 11:29

Hello,

Oh, don’t worry. You helped us to improve our product because it was theme bug after launching the single product builder. So, thank you!

Regards

#229816 Copied
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