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How to show variations images on main image, when selected

This topic has 11 replies, 3 voices, and was last updated 1 years, 9 months ago ago by ziga32

ziga32

Participant

February 21, 2023 at 13:49

Hello

I set an image for each variation.
https://i.imgur.com/nd09efo.png

hovever, when variaton is selected, the image does not show in “main image” frame.
https://i.imgur.com/64kvKSF.png

Is this because I got variations to show as Image (squatre)?
https://i.imgur.com/2XqtOLk.png

Can that be fixed to still work?

#347650 Copied Theme version: 8.1.1 WooCommerce version: 7.0

10 Answers

Tony Rodriguez

Support staff

February 21, 2023 at 18:22

Hello @ziga32,

We recommend that you update the theme and plugins to the latest version if you are using an older version. Please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update// for further instructions.

If the issue persist then we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide us with your site’s WP Admin URL and credentials in the private content area of this topic, so that we can investigate the issue further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We hope this helps.

Best regards,
8Theme’s Team

#347687 Copied

ziga32

Participant

February 22, 2023 at 00:24

I updated everything deactivated all plugins (except Woocommerce and xstore core) and child theme and it still won’t work. I’m sending you login info. Feel free to disable plugins again.

This is the product
https://negujlase.splet99.si/barve-solfine/solfine-natural-color/

many thanx!

Please contact administrator
for this information.

#347694 Copied

Rose Tyler

Support staff

February 26, 2023 at 08:29

Hello, Ziga32,

We apologize for the delay in responding.
We would like to request FTP access. We will investigate the situation further. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#348020 Copied

ziga32

Participant

February 27, 2023 at 11:10

Private Content

Please contact administrator
for this information.

#348165 Copied

Rose Tyler

Support staff

February 27, 2023 at 11:15

Hello, Ziga32,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

#348166 Copied

ziga32

Participant

February 27, 2023 at 11:24

oh, snap, my mistake, thankn you!

#348169 Copied

Rose Tyler

Support staff

February 27, 2023 at 13:36

Hello, Ziga32,

We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us. Please be patient, I will let you know once get any news from our technician team.

Kind Regards,
8theme team

#348192 Copied

ziga32

Participant

February 27, 2023 at 13:42

no problem, take your time!

#348197 Copied

Rose Tyler

Support staff

February 28, 2023 at 11:30

Hello, Ziga32,

The issue lies in a large number of variations. If we create a product with fewer variations, everything will work. please check the link in the Private Content area.
It appears that the same issue exists with the default theme, which means that our theme is not the cause of the problem. Please watch the video in the Private Content area.
Unfortunately, we are unable to assist you in this situation.

Kind Regards,
8theme team

Please contact administrator
for this information.

#348298 Copied

ziga32

Participant

February 28, 2023 at 12:14

ok, I appreciate your help!
Thank you!

#348307 Copied
Tagged: main image, selection, showing, template, variations image, wordpress woocommerce
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