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How to sync the pages layout between “Theme > Customise” and “my published web page”

This topic has 8 replies, 2 voices, and was last updated 12 months ago ago by Tony Rodriguez

Mitsuhiro

Participant

December 19, 2023 at 10:48

Hi, the page layout in “Theme > Customise” is different from my published web page”. How can we sync the page layout ??

Please, contact administrator
for this information.

#377108 Copied Theme version: 1.0 WooCommerce version: Version 8.0.3

7 Answers

Tony Rodriguez

Support staff

December 19, 2023 at 11:32

Hello, @Mitsuhiro,

Thank you for choosing our theme and reaching out to our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution. However, please note that your site appears to be in Coming Soon, and we were unable to access it.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/sBTDnub

You can upload screenshots on https://imgur.com/ and share the links with us.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

#377116 Copied

Mitsuhiro

Participant

December 20, 2023 at 02:18

Hi, please find the images of screenshot.

Please contact administrator
for this information.

#377181 Copied

Tony Rodriguez

Support staff

December 20, 2023 at 08:35

Hello, @Mitsuhiro,

Thank you for reaching out to us, and we appreciate your diligence in providing additional information. We understand that you are experiencing disparities between the page layout in the “Theme > Customize” section and the appearance of your published web page. We’ve reviewed the screenshot you shared; however, please note that your site appears to be in maintenance mode, and the provided images are from the “Customize” section.

To better assist you and accurately address the issue, we kindly request temporary wp-admin access to your site. This will enable us to directly investigate and synchronize the page layouts. To provide this access, please follow these steps:

a) Log in to your WordPress Dashboard.
b) Navigate to the “Users” section.
c) Create a new user account with an administrator role.

Share the following details with us privately using the Private Content area:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please be assured that the information you provide will be handled with the utmost confidentiality and used solely for the purpose of troubleshooting and resolving the reported issue. As a precaution, we recommend taking a complete backup of your site before sharing access details.

Yours sincerely,
The 8Theme Team.

#377206 Copied

Mitsuhiro

Participant

December 20, 2023 at 10:27

Please check it

Please contact administrator
for this information.

#377217 Copied

Tony Rodriguez

Support staff

December 20, 2023 at 12:13

Hello, @Mitsuhiro,

We trust this message reaches you in good health. First and foremost, we would like to express our gratitude for choosing XStore for your website requirements.

To optimize your experience and address any potential issues, we recommend updating your XStore theme to the latest version. Furthermore, please ensure that all required plugins associated with the theme are also updated to their latest versions.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/YbJzFQj

Note: Take a Complete Backup:
Before initiating the update, it is essential to take a comprehensive backup of your site to prevent any inconvenience.

Read the XStore theme documentation of Plugins and theme update:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Updating both the theme and its plugins will not only provide you with access to the latest features and improvements but will also contribute to the overall stability and performance of your website.

If you require any assistance or encounter challenges during the update process, please feel free to reach out to our support team. We are here to help ensure a smooth and successful update.

Best regards,
The 8Theme Team.

#377232 Copied

Mitsuhiro

Participant

December 27, 2023 at 12:12

Hi, All plugins are up to date now, no matter which page is set as homepage, the header of homepage is still not sync with the header setting; while other pages like product pages are fine.

#377798 Copied

Tony Rodriguez

Support staff

December 27, 2023 at 13:36

Hello, @Mitsuhiro,

Thank you for reaching out to us regarding the header synchronization issue on your front page. We understand the importance of having a consistent and visually appealing website, and we are here to assist you.

Upon reviewing your concern, it appears that the issue is related to the use of Multiple Headers. To address this matter and synchronize the header on your front page, kindly follow these steps:

a)Navigate to XStore >> Theme Settings >> Header Builder.
b)Locate the “Multiple Headers” section.
c)Edit the specific header associated with the condition “Front Page/Singular.”
d)By editing the header with this condition, you will ensure that the changes made in the Header Builder reflect on your front page. Please make the necessary adjustments and save your changes.

Refer to the following image for guidance:
https://imgur.com/a/59d8pKG
https://imgur.com/a/xGlBYun

Additionally, we observed that you have enabled the “Header Overlap & Transparent” feature. Before disabling this option, we recommend editing the header to your satisfaction. This sequence will help avoid any potential conflicts and ensure a smooth transition.

It’s important to note that when you edit the Multiple Header, the synchronization with the front page may not be automatic. This behavior is inherent in the theme’s design and is not a deviation from the expected functionality.

Best Regards,
The 8Theme Team

#377802 Copied
Tagged: customize wordpress theme, published web page synchronization, sync page layout, woocommerce page layout sync, wordpress theme customization, wordpress woocommerce templates
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