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How to translate widht TranslatePress emails created with email builder

This topic has 10 replies, 4 voices, and was last updated 2 weeks, 6 days ago ago by Jack Richardson

Enjin

Participant

July 18, 2023 at 14:02

Hello,

I use TranslatePress to have a multilingual website. I managed to translate it, but I can’t find where to translate the content of emails created with email builder. Can you enlighten me please ?

Thank you in advance.
Best regards

#362267 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

9 Answers

Rose Tyler

Support staff

July 18, 2023 at 14:41

Hello, Enjin,

Thank you for getting in touch with us.
Please read this topic – https://www.8theme.com/topic/built-in-email-builder-wpml/ There is an option that allows sending different templates to customers from different countries.

Kind Regards,
8theme team

#362271 Copied

Enjin

Participant

July 19, 2023 at 08:20

Hello,

Yes I did read that, however like more and more users we now use TranslatePress (more efficient and simple than WPML, not mentioning the better performance). How can I translate them with this module ?

Best regards

#362329 Copied

Rose Tyler

Support staff

July 19, 2023 at 14:36

Hello, Enjin,

Thank you for your response.

https://prnt.sc/HaFoFUKvM067
There is an option that allows sending different templates to customers from different countries.
It is “Apply to billing countries” in the rules section in the right side of email template. You can create multi templates then change email contents with these respective country languages, then apply to send to countries using that language.
For example, Email Hungarian will be applied for country billing in Hungary, Slovak email will be applied for Slovakia. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0

Kind Regards,
8theme team

#362372 Copied

Enjin

Participant

July 21, 2023 at 09:32

Hello,

I see, but this is quite a complicated solution… Billing countries and languages are two different things, a french person can live in the UK and still speak french.
Furthermore, it would mean I should create one template for french language and then another with all possible countries ? that is quite suprising and not a very easy solution…
It’s a problem because right now, the default woocommerce templates seem more suitable for translation than email builder templates.
There is no way to translate email strings ?

Best regards

#362551 Copied

Rose Tyler

Support staff

July 21, 2023 at 10:53

Hello, Enjin,

Thank you for your response.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding improvements in one of the upcoming updates. You have a few XStore licenses, do not forget to mention it in your request.
There is no other (ready) solution right now, unfortunately.

Email builder templates can be imported/exported – https://prnt.sc/pmtoHcPDRnIf , so there is no need to create it from scratch every time.

Kind Regards,
8theme team

#362563 Copied

Enjin

Participant

July 21, 2023 at 13:43

Alright, I will do that, thank you for your explanations !

Best regards

Clémence

#362595 Copied

Rose Tyler

Support staff

July 21, 2023 at 13:50

Thank you for your understanding!

Kind Regards,
8theme team

#362598 Copied

Aya Mohamed

Participant

December 31, 2024 at 19:47

I have read the content of the link before.

Firstly, I do not want to use WPML as you mentioned; I want to use a completely free solution.

Secondly, customizing the language based on the country is not effective for me because I live in a country where customers can choose between two different languages.

Therefore, I want to translate the email they receive based on the language they selected for the website.

#429189 Copied

Jack Richardson

Support staff

January 1, 2025 at 11:43

Dear @Aya Mohamed,

Thank you for reaching out to us.

We regret to inform you that the only solution we can recommend is the one we previously suggested. This solution has been thoroughly tested with our customers and has proven to be effective. Unfortunately, free solutions are not capable of addressing all the requirements for translations of this nature.

If you prefer not to use the paid plugin, we are unable to recommend any free alternatives that would fully meet your needs. We appreciate your understanding in this matter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#429214 Copied
Tagged: email builder, emails, localization, translatepress, translation, woocommerce, wordpress
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