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How track order works in this theme? can I customize this?

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

Divorah

Participant

October 28, 2023 at 06:29

Hello Rose/Tony

I would like to know how track order works on this website? And if I want to customize this option, how can I do it?

Thanks

#371838 Copied Theme version: 9.1.14 WooCommerce version: Niche market 04

3 Answers

Tony Rodriguez

Support staff

October 28, 2023 at 08:37

Hello, @Divorah,

Thank you for using our theme and for contacting us.

In WooCommerce, the “Track Order” functionality allows customers to monitor the status and location of their orders from the moment they are placed until they are delivered.

1) Order Placement: When a customer places an order on your WooCommerce website, the order details are stored in the database. Each order is assigned a unique order ID.

2) Order Status Updates: WooCommerce provides several default order statuses such as “Pending,” “Processing,” “Completed,” “On-Hold,” “Cancelled,” and “Refunded.” As the order progresses through various stages, the status is updated accordingly. For example, the status changes from “Pending” to “Processing” when the order is being prepared for shipping.

3) Customer Account Access: To enable customers to track their orders, you can create a “My Account” page where they can log in and view their order history. Within their account, customers should be able to see the current status of their orders, along with relevant details such as the order date, shipping information, and tracking numbers.

B) Order Tracking Form: Track your order page lets a user see the status of an order by entering their order details. This page is built using [woocommerce_order_tracking] shortcode; https://ibb.co/gJrGR44 -which is available with WooCommerce. please read these articles for more details:
https://woocommerce.com/document/managing-orders/

C) The functionality for tracking orders is provided by WooCommerce. If you wish to customize this feature, we recommend that you seek assistance from the WooCommerce plugin support team. You can reach them through the following link: https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team.

#371846 Copied

Divorah

Participant

October 28, 2023 at 11:05

Is there any option available in this theme through which a customer can apply to return the purchased item?

#371854 Copied

Tony Rodriguez

Support staff

October 28, 2023 at 11:21

Hello, @Divorah,

We hope this message finds you well. We are writing to inform you that the functionality of the store has been established using the WooCommerce plugin. As such, our theme does not have any impact on its functionality.

WooCommerce offers features and options for handling product returns and managing the return process.you can typically set up a return or refund process for your customers in the following ways:

1. Built-in WooCommerce Features:

Order Management: WooCommerce provides order management features where you can view and manage customer orders. This is where you can initiate and track returns.

Refunds: You can issue refunds for products through the WooCommerce admin interface. Customers can request refunds, and you can approve or deny them.

Order Notes: You can communicate with customers regarding returns or refunds through the order notes section.

2. WooCommerce Return/Refund Plugins:

There are several plugins available for WooCommerce that enhance its return and refund capabilities. These plugins offer more advanced features and can automate the process. Some popular options include:

WooCommerce Returns and Warranty Requests:
WooCommerce RMA for Returns and Refunds:
YITH WooCommerce Returns and Refunds:
WooCommerce Warranty and Return Requests:

Remember to set clear and fair return policies and communicate them to your customers. You can provide return forms, email contact, or other methods for customers to initiate a return request. The specific setup and features available may depend on your WooCommerce version, theme, and additional plugins. Always keep your WooCommerce and plugins up to date to ensure you have the latest features and security patches.

We trust this information is helpful and we remain at your disposal for any further inquiries.

Best Regards,
8Theme’s Team

#371855 Copied
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