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HTML Video cannot play on phone - by ejder077

This topic has 7 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

ejder077

Participant

April 16, 2020 at 02:33

Hi,

I used Raw html to embed a video. But the video cannot play on phone. May I ask why?

Thank you

Please, contact administrator
for this information.

#233613 Copied Theme version: Child 6.2.12

6 Answers

ejder077

Participant

April 16, 2020 at 03:03

Hi,

I changed the code, and the video is not playing on both desktop and phone

Please contact administrator
for this information.

#233616 Copied

Rose Tyler

Support staff

April 16, 2020 at 08:35

Hello,

It is independent of our theme. Most mobile platforms (iOS in particular) refuse to autoplay video to avoid potentially ruinous data charges.

Regards

#233642 Copied

ejder077

Participant

April 16, 2020 at 08:52

What element can I use to embed an mp4 video without the frame? Just like the current video?

#233644 Copied

Olga Barlow

Support staff

April 16, 2020 at 10:51

Hello,

I don’t see any frame on your site for the video that you used, so I don’t understand the problem. Could you provide screenshot for better understanding?

Regards

#233657 Copied

ejder077

Participant

April 16, 2020 at 14:47

The current video on the website is built by the Raw html element, it has no frame but it cannot play on phone.
What I am asking is, is there any other way to embed an mp4 video that has no frame+can be played on phone.

Thank you

#233690 Copied

Olga Barlow

Support staff

April 16, 2020 at 14:50

Hello,

Unfortunately, I don’t know such ways. Maybe try Revolution slider and Hero Scene type and add the play button for the mobile only to play/stop the video layer. Not sure.

Regards

#233691 Copied
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