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HTTP 500 – Internal Server Error - by Fernando2015

This topic has 12 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

Fernando2015

Participant

May 24, 2017 at 23:50

Hi,

I get HTTP 500 – Internal Server Error

This error happens with some pages of the site
The problem is not in the Host (everything checked)

Please you can look at my site as admin

Please high priority

Please, contact administrator
for this information.

#164098 Copied Theme version: 3.14 WooCommerce version: 3.0.7

11 Answers

Olga Barlow

Support staff

May 25, 2017 at 08:01

Hello,

It could be related to some fatal error that appears. Please, provide me also FTP access and link to pages where you get 500 error.

Regards

#164122 Copied

Fernando2015

Participant

May 25, 2017 at 14:26

Hi Olga,

Thanks for answering

SFTP access in private

Thanks!!

Please, contact administrator
for this information.

#164158 Copied

Olga Barlow

Support staff

May 29, 2017 at 07:25

Hello,

Sorry for the delay in answering. We need to enable WP debug but we can’t do this because our FTP user does not have permissions. Please, change permissions for our FTP user to enable WP debug or do this by yourself.

Regards

#164339 Copied

Fernando2015

Participant

May 29, 2017 at 13:26

Hey,

To use debug mode it is easier to do it directly in the Flywheel panel

Information in privato.

Thanks!

Please, contact administrator
for this information.

#164429 Copied

Olga Barlow

Support staff

May 29, 2017 at 15:10

Hello,

Problem caused by your cache, once I enable Dev Mode and disabled cache http://prntscr.com/fdeu0d 500 error disappears. And any error on frontend. Do you have any errors in server logs? Do you have any advanced settings for your cache?

Regards

#164454 Copied

Fernando2015

Participant

May 29, 2017 at 16:30

Hi,

I do not have special cache settings
Before a plugin, but has already been deleted for days

Logs in private

Thanks!

Please, contact administrator
for this information.

#164472 Copied

Olga Barlow

Support staff

May 30, 2017 at 09:45

Hello,

Check now, please.

Regards

#164516 Copied

Fernando2015

Participant

May 30, 2017 at 18:38

Hallo,

It worked!

Thank you very much

Have you made any changes to the SHOP page?
In “Products Page Layout / Products view mode” I set to Grid/List
But see how it appears

You can help?

Thanks!

Please, contact administrator
for this information.

#164584 Copied

Olga Barlow

Support staff

May 31, 2017 at 08:33

Hello,

Yes, problem with cache and shop page was related to template files. Check the shop page again, please.

Regards

#164615 Copied

Fernando2015

Participant

June 1, 2017 at 13:35

Hey,

Perfect!

Thank you very much

#164788 Copied

Olga Barlow

Support staff

June 1, 2017 at 17:31

You are welcome!

Regards

#164814 Copied
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