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HTTP ERROR 500 after installing plugins and back office completly inaccessible

This topic has 2 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

  • Avatar: paul022
    paul022
    Participant
    June 21, 2018 at 19:43

    Hi, i bought the xstore them then installed it by ftp upload without problems,

    then i followed the video direction that says to install the plugins but now when i go to my website backoffice, i get the erro page:

    HTTP ERROR 500

    so i can not do anything from here,

    can you tell me what is happening with the theme, how to solve this problem ?

    #195366 Copied Theme version: xstore WooCommerce version: themeforest-15780546-xstore-responsive-woocommerce-theme-wordpress-theme
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2018 at 07:02

    Hello,

    Thanks for the topic.
    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    The error 500, as a rule, relates to server configuration so you need to contact your hosting provider support.

    Regards

    #195376 Copied
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