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Http error 500 when activating theme - by Lwathen

This topic has 6 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: Lwathen
    Lwathen
    Participant
    August 29, 2016 at 11:42

    Hi. I have just downloaded the Blanco theme, but when I click to activate it I get a http error 500. I have contacted my host provider and they confirmed it is a problem with the theme. Please can you let know know what I need to do to fix this problem.
    Thank you.

    #138119 Copied
    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 29, 2016 at 13:15

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    #138142 Copied
    Avatar: Lwathen
    Lwathen
    Participant
    August 29, 2016 at 14:07

    Thank you. Details below.

    Please, contact administrator
    for this information.
    #138162 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 29, 2016 at 15:02

    Hello,

    The problem is caused by “really-simple-captcha” plugin you are using. There was the error message “Fatal error: Cannot redeclare class ReallySimpleCaptcha …” as blanco theme includes the mentioned plugin. So I renamed the “wp-content/plugins/really-simple-captcha” folder to “really-simple-captcha_deactivated” to deactivate it and now you can log in to WP Dashboard. Please check.

    Best regards,
    Jack Richardson.

    #138182 Copied
    Avatar: Lwathen
    Lwathen
    Participant
    August 29, 2016 at 15:50

    It is working now. Thank you so much!

    #138192 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 29, 2016 at 16:13

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #138196 Copied
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