Return to previous page

Https://safedesires.com/reset-password/ is broken

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Luca Rossi

Safe Desires

Participant

July 23, 2024 at 21:52

Is https://safedesires.com/reset-password/ supposed to be the main password reset for customers? I looks like it has not been updated since I installed the theme but is showing completely incorrectly.

What is the best way to get a password reset page created that I can link to with the following email from the email builder:
https://safedesires.com/wp-admin/post.php?post=111861&action=edit

It links to the following shortcode. {reset_password_url}
Where do I control where the shortcode points to?

Similarly, how can I find out where all of the shortcodes point to (shown in the attachment)

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406611 Copied Theme version: 9.3.15

3 Answers

Luca Rossi

Support staff

July 24, 2024 at 07:45

Dear @Safe Desires,

We hope this message finds you well. We would like to clarify that the page you referenced was developed using the Divi theme.

Please note that the correct URL for the forgot password page is as follows: https://safedesires.com/my-account/lost-password/.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#406654 Copied

Safe Desires

Participant

July 25, 2024 at 01:22

It looks like to be a conflict with User Registration Pro

#406819 Copied

Luca Rossi

Support staff

July 25, 2024 at 05:34

Glad you’ve sorted it out.

If you need anything else please let us know.

#406831 Copied
Tagged: fix broken links, password reset issues, professional website support, safedesires website, troubleshooting wordpress, woocommerce wordpress themes, wordpress ecommerce solutions
Viewing 4 results - 1 through 4 (of 4 total)