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I am currently facing an issue that I am unable to identify the cause of. I have tried various metho

This topic has 3 replies, 2 voices, and was last updated 35 minutes ago ago by Mohammed Hsanin

Mohammed Hsanin

Participant

October 30, 2024 at 16:16

Dear X-STORE Developers,

I am currently facing an issue that I am unable to identify the cause of. I have tried various methods to resolve it but have been unsuccessful.

The issue is:
Upon logging into the store and accessing my account, I can see the remaining categories from my previous orders, downloads, addresses, etc.

However, when I attempt to click on any of the mentioned pages, I either get logged out or redirected to the MY ACCOUNT page. I have tried many times but couldn’t find a solution.

I would appreciate your assistance in resolving this issue.

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#421049 Copied Theme version: 9.4.3

2 Answers

Rose Tyler

Support staff

October 30, 2024 at 16:34

Hello, Mohammed Hsani,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#421052 Copied

Mohammed Hsanin

Participant

October 30, 2024 at 16:57

Okay.

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support staff only.

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