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I am experiencing an issue with Revolution Slider and WPBakery

This topic has 15 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Dusica

Participant

November 14, 2024 at 15:56

Dear Sir/Madam,

I am experiencing an issue with Revolution Slider – I am unable to edit it. I imported the Glasses demo. I would also like to work with WPBakery, but when importing the demo, I selected WPBakery and an error is being displayed.

Could you please assist me?

Thank you.

Please, contact administrator
for this information.

#423438 Copied Theme version: 9.4.4

14 Answers

Rose Tyler

Support staff

November 14, 2024 at 16:58

Hello,

Thank you for reaching out to us.

We have noticed that the demo pages on your website are using the Elementor builder https://prnt.sc/lp4MBk9nf8G4. Could you please provide more details regarding the specific assistance you require from us?

Best regards,
8Theme’s Team

#423455 Copied

Dusica

Participant

November 14, 2024 at 23:46

Hello,

I am trying to use WPBakery, but when I attempt to install it, I encounter an error (please see the attached screenshot). Additionally, Slider Revolution is not working properly. When I try to edit a slide, I only get a black screen.

Could you please check and help resolve these issues?

Thank you.

Files is visible for topic creator and
support staff only.

#423510 Copied

Andrew Mitchell

Support staff

November 15, 2024 at 13:06

Hello, Dusica,

Please kindly specify the demo version you would like to install.

Best regards,
8Theme Team

#423615 Copied

Dusica

Participant

November 15, 2024 at 19:44

Hello,
Glasses demo.
Thank you.

#423720 Copied

Dusica

Participant

November 18, 2024 at 11:03

Hello,
It has been three days since I reported the issue with the theme I purchased, but I have yet to receive any response or resolution. Please take the necessary actions to resolve the issue as soon as possible.

Thank you for your prompt attention and assistance.

Best regards,

#423967 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 13:22

Hello, Dusica,

We would like to inform you that we have released an update that addresses the issue you encountered. Additionally, we have updated the theme on your website and installed the aforementioned demo version. Kindly review the changes at your convenience.

Best regards,
8Theme Team

#423982 Copied

Dusica

Participant

November 18, 2024 at 13:50

Hello,
When will I be able to edit a page with WPBakery Page Builder? I still can’t edit the page (images attached). Also, I can’t edit the Revolution Slider.
A solution please

Files is visible for topic creator and
support staff only.

#423986 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 15:24

We would like to inform you that the issues with editing are also occurring with the default theme.

These problems are caused by incorrect script connections (including WordPress’s own scripts). Such issues may arise if you have used or are currently using any content optimization tools (including server-side caching), if there were any errors during the installation of WordPress, or if there were mistakes during the migration of WordPress. Additionally, this could happen when migrating to a different connection protocol (e.g., from HTTP to HTTPS).

Best regards,
8Theme’s Team

#424001 Copied

Dusica

Participant

November 18, 2024 at 16:48

Thank you for your response.

I would like to clarify that I haven’t encountered any issues related to content optimization tools, server-side caching, or errors during the installation or migration of WordPress. There were no problems with the connection protocol (HTTP to HTTPS) either.

Given this, I am still interested in resolving the issue with editing. Could you please confirm if it is possible to fix the problem? If not, I would appreciate a refund, as the website is not functioning as expected.

Looking forward to your prompt response.

Best regards,

#424029 Copied

Andrew Mitchell

Support staff

November 18, 2024 at 17:56

Hello, Dusica,

Unfortunately, as the issue is not related to our area of expertise, we are unable to resolve it.

Best regards,
8Theme Team

Please contact administrator
for this information.

#424039 Copied

Dusica

Participant

November 18, 2024 at 19:08

Could you please explain why this issue is outside the scope of your services and what exactly is causing the error in WPBakery and Slider Revolution? Do you have any alternative solutions, such as using Elementor, or any other advice? I cannot accept that the problem is unsolvable. I’ve been in touch with my hosting provider, and they confirmed that everything is fine on their end.

#424047 Copied

Andrew Mitchell

Support staff

November 19, 2024 at 14:35

Hello, Dusica,

The issue you’re experiencing is caused by an incorrect order of script loading, which prevents the scripts from executing properly due to a dependency failure. This problem is not related to the activated theme (which is why it falls outside the scope of our support). Unfortunately, switching to Elementor or any other page builder is unlikely to resolve the issue.

If you have just started developing your website, we would recommend reinstalling WordPress to ensure a clean setup.

Best regards,
8Theme’s Team

#424194 Copied

Dusica

Participant

November 25, 2024 at 11:11

Hello,

I’ve been informed by my hosting provider that everything is working fine on their end and they have disabled static caching. I have been using this hosting service for a long time and have installed WordPress and various themes in the same way without any issues. However, I am experiencing problems with your theme, despite following the same installation process as I always do.

I have never encountered any problems with the themes I’ve used before. If you are unable to resolve the issue, I would like to request a refund.

Thank you.

#425067 Copied

Andrew Mitchell

Support staff

November 26, 2024 at 17:31

Hello, Dusica
Kindly check the private content.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#425348 Copied
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