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I am facing issues with payment methods, kindly assist

This topic has 12 replies, 2 voices, and was last updated 2 months ago ago by Luca Rossi

Plethora

Participant

September 12, 2024 at 07:00

I am facing issues with payments, cards, and errors on the Tmara payment method. kindly assist.

#414024 Copied Theme version: 9.4.1

11 Answers

Luca Rossi

Support staff

September 12, 2024 at 08:42

Dear Plethora,

We hope this message finds you well. We are writing to request more detailed information about the issues you are currently experiencing with your website. To assist us in understanding the problem more accurately, could you please provide us with videos or screenshots illustrating the issues?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#414037 Copied

Plethora

Participant

September 12, 2024 at 08:48

please find the screenshot attached

Files is visible for topic creator and
support staff only.

#414040 Copied

Luca Rossi

Support staff

September 12, 2024 at 09:53

Hi @Plethora,

We hope this message finds you well.

Upon checking your checkout page, we could see that there many JS errors: https://prnt.sc/-yHGkBRZyTkc.

1. We understand that you are experiencing issues related to certain functionalities within WooCommerce TMara. It is important to note that such functionalities are generally supported by WooCommerce TMara. Therefore, we recommend conducting a test using the default Storefront theme to evaluate how it performs in this environment.

2. If the issue still persists with Storefront theme, we advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team.

#414055 Copied

Plethora

Participant

September 12, 2024 at 10:07

it could be because I didn’t activate the payment methods. If not, then please proceed and identify the issue. much appreciated.

#414061 Copied

Luca Rossi

Support staff

September 13, 2024 at 10:19

Dear Plethora,

We hope this message finds you well. It appears that you are experiencing issues related to third-party plugins. We kindly ask that you direct these concerns to the plugin’s author, as they are best equipped to assist you with such matters. You can reach them at [Tamara](https://tamara.co/).

Please note that issues related to third-party plugins fall outside the scope of the standard support services provided by 8Theme.

Thank you for your understanding.

Best regards,
The 8Theme Team

#414225 Copied

Plethora

Participant

September 13, 2024 at 10:43

The plugin I deactivated because of the issue I was facing before. but still I am unable to place test order

#414229 Copied

Luca Rossi

Support staff

September 13, 2024 at 16:47

Dear @Plethora,

We would need access to your FTP accounts to further investigate/debug and address the problem.

For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

Thank you for your cooperation and assistance. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#414317 Copied

Plethora

Participant

September 14, 2024 at 17:33

here it is

Please contact administrator
for this information.

#414380 Copied

Luca Rossi

Support staff

September 16, 2024 at 06:49

Dear Plethora,

We hope this message finds you well. We have noticed an issue with the setup of the Stripe Payment Method on your end, which appears to be preventing successful checkout processes.

To address this, we have configured the Stripe Payment Method in TEST MODE for troubleshooting purposes. You can view the setup here: https://prnt.sc/myrcV1EISgoB. We have tested this configuration on our end, and we are pleased to inform you that the checkout process is now functioning correctly.

Could you please take a moment to test the checkout process on your end? Once you confirm that everything is working as expected, we kindly ask that you remove our test Stripe account from your system.

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards
8Theme’s Team.

#414469 Copied

Plethora

Participant

September 16, 2024 at 07:11

much appreciated, removed.

#414472 Copied

Luca Rossi

Support staff

September 16, 2024 at 10:21

If you need anything else, please let us know.

Best Regards
8Theme’s Team.

#414499 Copied
Tagged: assistance for woocommerce payment problems, fixing payment issues in wordpress, payment method troubleshooting woocommerce, solving woocommerce payment difficulties, woocommerce payment issues, wordpress templates payment assistance, wordpress woocommerce payment help
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I am facing issues with payment methods, kindly assist

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