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I am facing problem in editing the theme

This topic has 63 replies, 3 voices, and was last updated 3 hours, 10 minutes ago ago by Tarique

Rose Tyler

Support staff

November 1, 2024 at 10:52

Hello, Tarique,

We’ve imported the Product Categories template https://prnt.sc/MgoPQbNhBCW6 from https://we.tl/t-568lyDX7if to your site.

You can find it now – https://prnt.sc/Gr8y9lZ_NDCd

Warm Regards,
The 8Theme Team

#421269 Copied

Tarique

Participant

November 1, 2024 at 12:12

When click Insert it imports all the templates from this element. How to import only one template?

#421284 Copied

Rose Tyler

Support staff

November 1, 2024 at 13:24

Hello, Tarique,

To clarify, each file corresponds to a separate page. After importing, you will have the entire content of the page, and you simply need to remove any elements that are not required. I trust you understand that if we were to break down each page into individual elements, the number of files would become overwhelming, making it difficult for you to locate the necessary ones. The quickest approach for you would be to delete the unwanted content and retain what is needed.

Warm Regards,
The 8Theme Team

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Tarique

Participant

November 1, 2024 at 13:56

Ok.
Thank you

#421300 Copied

Rose Tyler

Support staff

November 1, 2024 at 13:59

Hello, Tarique,

You’re welcome!

Warm Regards,
The 8Theme Team

#421302 Copied

Tarique

Participant

November 2, 2024 at 17:22

Is there not any option in Single product page to Show “Incusive of all Taxes” below price?
please help

#421420 Copied

Tarique

Participant

November 2, 2024 at 17:32

Solved

#421422 Copied

Tarique

Participant

November 3, 2024 at 14:35

how does return and exchange works from customer’s end? How to setup?

#421447 Copied

Rose Tyler

Support staff

November 4, 2024 at 09:34

Hello, Tarique,

We apologize for the delayed response, as it was due to the weekend.

We would recommend you read the docs of the Woocommerce plugin because this question is independent of the theme –
https://woocommerce.com/document/woocommerce-refunds/ https://woocommerce.com/documentation/woocommerce/getting-started/managing-orders/
Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#421989 Copied

Tarique

Participant

November 5, 2024 at 12:10

Why it show Xstore Child theme Active and Xstore theme is inactive?

Files is visible for topic creator and
support staff only.

#422151 Copied

Rose Tyler

Support staff

November 5, 2024 at 13:39

Hello, Tarique,

The behavior shown in your screenshot is normal, and there is no need for concern as the child theme operates based on the parent theme.

Warm Regards,
The 8Theme Team

#422166 Copied

Tarique

Participant

November 7, 2024 at 09:34

Why it changes my text format when I paste in Product tabs.
It should show in my formatting as a list.

Files is visible for topic creator and
support staff only.

#422364 Copied

Rose Tyler

Support staff

November 7, 2024 at 09:49

Hello, Tarique,

Thank you for contacting us and for using XStore.

The way the text field is currently displayed is normal for such a field and is not dependent on the theme, but rather on Elementor. If you would like to apply specific formatting, you can use HTML tags, for example: https://prnt.sc/oOeC4FWToBh_ Alternatively, you can use a static block, as shown here: https://prnt.sc/1a9JjdMEXzr8 https://prnt.sc/Hlxmix2kmgwE

Warm Regards,
The 8Theme Team

#422372 Copied

Tarique

Participant

November 13, 2024 at 16:58

How to make my Main menu parent category drop down when hover and show sub categories?
Please help!

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Rose Tyler

Support staff

November 13, 2024 at 17:27

Hello, Tarique,

Thank you for getting in touch with us.

Here you can find some videos about menus creating https://www.youtube.com/@8theme/videos and docs – https://www.8theme.com/documentation/xstore/

Warm Regards,
The 8Theme Team

#423209 Copied

Tarique

Participant

November 13, 2024 at 17:39

But couldn’t find any video or article which answers my question.
If you can specify, Please!

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Rose Tyler

Support staff

November 13, 2024 at 17:50

Hello, Tarique,

Appearance > Menus > edit menu https://gyazo.com/3a9ed5157ccfd99c650086f1bef15e25
https://www.8theme.com/documentation/xstore/menu-set-up/general-information/

Could you please clarify the specific question you have?

Warm Regards,
The 8Theme Team

#423214 Copied

Tarique

Participant

November 13, 2024 at 17:57

I want my menu sub category Show in dropdown in Parent category.

Files is visible for topic creator and
support staff only.

#423219 Copied

Rose Tyler

Support staff

November 13, 2024 at 18:06

Hello, Tarique,

The process is quite simple: first, enable product categories for the menu, and then add them to the menu. Here is a video for you – https://gyazo.com/7fc26ad6ac7a9048302ea339b788a718

Warm Regards,
The 8Theme Team

#423224 Copied

Tarique

Participant

November 14, 2024 at 09:48

I have made 6 main categories but in product category on hoe page it only showing 4 categories. I tried to fix it but I can’t find solution.
please help

#423323 Copied

Rose Tyler

Support staff

November 14, 2024 at 09:59

Hello, Tarique,

Thank you for getting in touch with us.

We have reviewed your Shop page and here is what we currently see: https://prnt.sc/7Hh_wl7lLulu

To assist you more effectively, could you kindly provide us with some additional screenshots to help us better understand your request?

Warm Regards,
The 8Theme Team

#423328 Copied

Tarique

Participant

November 14, 2024 at 10:05

All the product Category are not showing in this Tab. See Image

Files is visible for topic creator and
support staff only.

#423333 Copied

Rose Tyler

Support staff

November 14, 2024 at 11:13

Hello, Tarique,

We appreciate your prompt response.

Please note that empty categories https://prnt.sc/QsC7OhyCNCff are not displayed.

Warm Regards,
The 8Theme Team

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Tarique

Participant

November 14, 2024 at 15:24

1. Ok, Thanks
2. ‘You May Also Like’ Tab is not appearing in single product page, even after adding it.
Please help.

#423428 Copied

Rose Tyler

Support staff

November 14, 2024 at 15:50

Hello, Tarique,

You’re welcome!

“even after adding it” – please provide screenshots of your settings.

Warm Regards,
The 8Theme Team

#423436 Copied

Tarique

Participant

November 14, 2024 at 16:08

Please find Screenshot

Files is visible for topic creator and
support staff only.

#423441 Copied

Rose Tyler

Support staff

November 14, 2024 at 17:18

Hello, Tarique,

Please read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and add products – https://prnt.sc/S8PHh4K7YwSs

Warm Regards,
The 8Theme Team

#423465 Copied

Tarique

Participant

November 17, 2024 at 12:13

1. Why Image displayed in Product category is not looking clear and high definition in both Mobile and desktop whereas, I have uploaded a good image.

2. How to display 2 category in one line of Product category in mobile version.

Please help!

Files is visible for topic creator and
support staff only.

#423864 Copied
Rose Tyler

Support staff

November 17, 2024 at 13:44
Hello, Tarique,

1/ Please read this article first – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Try to set the Thumbnails Size 355px, uncropped, and then regenerate thumbnails using the appropriate plugin.

2/ Custom CSS code can be used: https://prnt.sc/Z2cuif7vGgob
```
@media (max-width: 480px){
    selector .category-grid {
        width: 50%;
    }
    selector .categories-mask.text-center {
        left: 25% !important;
        width: 50%;
    }
}
```
Warm Regards,
The 8Theme Team
#423869 Copied
Tarique

Participant

November 20, 2024 at 17:39

Hi,
I made both changes but nothing changed.
Please help

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