Return to previous page

I am getting this error on chrome mobile when accessing my website

This topic has 4 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

drtarekemam

Participant

August 5, 2024 at 22:10

i am getting this error on chrome mobile when accessing my website

Warning: Undefined array key “الرئيسيه” in /home/u336816933/domains/nemoandshark.com/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 3405

#408886 Copied Theme version: 9.3.16

3 Answers

Tony Rodriguez

Support staff

August 6, 2024 at 05:32

Hello, @drtarekemam,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website using a personal mobile device and did not encounter any warnings. For your reference, we have attached a screenshot in the private content area of our correspondence.

To assist you further, could you please provide a screenshot of the warning you are experiencing? Additionally, we would appreciate it if you could inform us about the specific mobile device on which this issue occurs.

Furthermore, for a more detailed investigation, we kindly request that you provide access to your site’s wp-admin area. You may share these credentials securely in the private content area designated for this purpose.

Thank you for your cooperation. We look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#408900 Copied

drtarekemam

Participant

August 6, 2024 at 11:47

i use chrome on android and it is still appearing in the bottom area and i included a screen shot

Files is visible for topic creator and
support staff only.

#409035 Copied

Tony Rodriguez

Support staff

August 6, 2024 at 11:49

Hello, @drtarekemam,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#409037 Copied
Tagged: chrome mobile error, fix chrome mobile issues, troubleshooting wordpress errors, website access issues, wordpress woocommerce templates
Viewing 4 results - 1 through 4 (of 4 total)