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I am having issue with UI On mobile. Please help.

This topic has 6 replies, 2 voices, and was last updated 2 weeks ago ago by Jack Richardson

Saboor

Participant

September 5, 2024 at 13:26

Hi,

My website is working fine on desktop but on mobile when I scroll it’s lagging/jerking. Please see attached video.

Thank you

Please, contact administrator
for this information.

#413169 Copied Theme version: 9.4.1

5 Answers

Jack Richardson

Support staff

September 5, 2024 at 15:04

Hello @Saboor
Please, provide us the correct wp-admin access in private area.
Kind regards, Jack Richardson

#413183 Copied

Saboor

Participant

September 5, 2024 at 15:08

Hi,

Kindly please see the credentials.

Thanks

Please contact administrator
for this information.

#413186 Copied

Jack Richardson

Support staff

September 5, 2024 at 15:25

Dear @Saboor,

I hope this message finds you well. We have recently made some adjustments to the settings of your website’s header. Specifically, we have deactivated the default Motion Effects for one of the containers and enabled the XStore sticky header option. You can view the changes here: https://prnt.sc/TjtD6ILezbrT.

For more detailed information about the functionalities of XStore sticky headers, please visit our documentation page: https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor#features-gwnX12.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#413189 Copied

Saboor

Participant

September 5, 2024 at 16:14

Hello Jack,

I just check it on my end and the issue is still there. Could you please re-check and see if it’s still doing the same on your end as well?

Thank you

#413194 Copied

Jack Richardson

Support staff

September 6, 2024 at 07:35

Dear @Saboor,

I hope this message finds you well.

We have noticed that the modifications we previously implemented on your website appear to have been reverted, which may be causing the current issues you are experiencing. We have since reapplied these changes as initially described. After our initial implementation, we conducted thorough testing and did not encounter any issues on our devices, which led us to conclude that the setup was stable. We kindly ask you to review these changes from your end to confirm their effectiveness.

To clarify the adjustments made:
1. We set the motion effects for the second container in your header to ‘none’. You can view this setting here: https://prnt.sc/2Fjx_sX4487t
2. We activated the XStore Sticky header option, which can be seen here: https://prnt.sc/TjtD6ILezbrT.

Should the issue persist, please ensure that neither you nor your developers have restored the website to previous settings. Also, clear your browser caches before testings.

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

#413232 Copied
Tagged: best selling themes, mobile theme help, mobile ui issues, ui problems, ui troubleshooting, woocommerce help, woocommerce themes
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