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I am inquiring about an error in the installation of Slider Revolution and the use of the footer are

This topic has 4 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

pip

Participant

June 8, 2024 at 02:15

After installing the Slide Revolution plugin, the footer is fixed and takes up 1/3 of the screen, as shown in the attachment. Sometimes it occurs only in the Safari browser, sometimes in both Safari and Chrome browsers, and currently it occurs continuously in the Safari browser.

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#398710 Copied Theme version: 6.7.13

3 Answers

Luca Rossi

Support staff

June 9, 2024 at 05:15

Dear @pip,

We hope this message finds you well. We have conducted tests on both Google Chrome and Safari regarding the issue you reported but were unable to replicate the problem. For your reference, here are the screenshots from our tests:

– Safari: https://prnt.sc/Coq1ItjQUcAw
– Chrome: https://prnt.sc/zI5EF3iIGFMy

To assist you further, could you please specify the operating system you are using? Additionally, any further details on how we might reproduce the issue would be greatly appreciated.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#398775 Copied

pip

Participant

June 9, 2024 at 07:40

Yes, Chrome on my computer is working normally now. However, Safari continues to come with a footer. So I tried running Safari on my laptop, but the laptop’s Safari browser is normal. Could this problem occur depending on the iMac model or monitor size? I hope this phenomenon is resolved as soon as possible. So, I am sending you my administrator account as shown below. Please check again. thank you

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398796 Copied

Rose Tyler

Support staff

June 10, 2024 at 08:14

Dear @pip,

It appears that the theme currently being used on your website is not our XStore theme. As the support team dedicated to assisting with XStore, we are unable to provide help with other themes.

Please verify and provide us with the link to the site where our theme is being utilized.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#398889 Copied
Tagged: best selling woocommerce, footer use, installation issue, slider revolution error, theme customization, woocommerce themes, wordpress troubleshooting
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