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I am trying to edit the header and everytime i touch something, something i don’t intend changes

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

rfs1

Participant

April 19, 2024 at 07:25

i’m trying to edit the header, it was all centered. now suddenly everything is aligned on left although the customizer shows me that the alignment is in the middle.

suddenly the color changes although i didn’t even try to change a color. the builder is giving me a lot of headaches since weeks and i’m slowly starting to get frustrated. while everything was ready, the theme edits kept delaying our opening process by weeks. we are all experienced wordpress users and never had so many bugs before

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#392183 Copied Theme version: 9.2.4

3 Answers

Tony Rodriguez

Support staff

April 19, 2024 at 07:50

Hello, @rfs1,

Thank you for contacting us and for using XStore.

It seems to be a cache issue on your end, not a bug.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you to solve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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#392186 Copied

rfs1

Participant

April 19, 2024 at 07:52

.

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#392187 Copied

Tony Rodriguez

Support staff

April 19, 2024 at 08:20

Hello, @rfs1,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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