This topic has 7 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell
Hi
I have been asked to add a feature request
However when I go to create one I get a login box that won’t accept my account password
I am already logged in!
Malcolm
Hello Malcolm,
Thank you for reaching out to us.
What browser do you use? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering. Please also grant access to your account through the private area.
We look forward to your response to assist you further.
Best Regards,
8Theme’s Team
Hi
Fail to see how a browser would cause a problem in this instance
I have attached a screenshot
Issue is not with my site but with your Taskboard. Access to my website serves no purpose!
Should not need to change my password when I am already logged in to the 8theme site
I could just not add a Feature Request but that defeats the object of trying to improve the product
Malcolm
Hello Malcolm,
Please test how it works in the Chrome browser incognito window, this is important, and let us know.
“Access to my website serves no purpose!” – yes, we asked for access to your account on our site, because other our customers do not have this problem.
Best Regards,
8Theme’s Team
Just the same on Chrome incognito
Hello, Malcolm,
We regret to inform you that our feature request creation system is currently incompatible with incognito modes across all browsers.
Please attempt to submit your feature request using a standard browsing mode. Additionally, we have included a video tutorial to assist you with the feature request creation process.
Thank you for your understanding and cooperation.
Best Regards,
The 8Theme Team
Dear Malcolm,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Click here to spread the love: https://themeforest.net/downloads
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
The issue related to '‘I am unable to add a feature request, asking to login’' has been successfully resolved, and the topic is now closed for further responses